There are four service channels available for the university community’s use, intended for daily support and advice: e-Services, realtime chat, telephone service, and the customer service desks on campus.
You can find all service channels and opening hours in uef.fi/dipa.
UEF user account
You log in to the university's information systems with a personal UEF user account. Activate your account right at the beginning of the semester. Instructions for activation and changing your password are available on
the Digital Services website.
Multi-factor authentication (MFA)
In addition to your username and password, you will need multi-factor authentication (MFA). MFA is enabled during your first login and requires both your password and a separate verification code.
In the e-Services portal, you can handle many study-related matters electronically, request support for using various services and report any technical issues.
Under the Student Services, you can:
- buy more printing balance
- order a transcript of records or a study certificate
- submit an RPL application based on prior studies
- apply for an extension to your right to study
Logging in requires a valid UEF user account. Enter your username in the format
[email protected].
Go to the e-Services portal at asiointi.uef.fi.
Through E-Services you can, for example, order a software license and register as a researcher, which gives you access to researcher disk space.
UEF Data Support
UEF Data Support offers services and training to support university researchers in managing their research data at different stages of the research process.
UEF Data Support offers:
- services for managing, opening and ensuring the long-term availability of research data
- disk space and scientific computing services
- training and support services.
Read more about research data support (link opens in new tab) on the intranet (UEF login required).
The library is at your service throughout your studies. You can find information resources, services and spaces for studying and independent work. The library is located on both the Joensuu and Kuopio campuses – check the
contact details by campus.
Information retrieval
When you are looking for a book, journal or article, search the library collections using the
UEF Primo search engine. UEF Primo gives you access to both printed and electronic materials. Library specialists are happy to help you with any questions related to information retrieval.
Get to know the library
The library provides workspaces and a range of services for researchers. Read more in the new customer guide.
At the Oppari service desk, you can get help with:
- using your computer and UEF software
- printing and copying
- matters related to your user account
Read more about Oppari's services for students
in Kamu.
The Student and Learning Services’ customer service desk offers general study counselling, information on term registration and study rights and maintains the student register. Changes to personal information are done at the Student and Learning Services’ customer service. The customer services desk also provides study certificates and transcripts of records.
Phone number: +358 29 445 8900
- phone service: Mon–Thu from 12 to 2 pm (12–14)
Opening/office hours:
You can find up-coming exceptions to opening hours here there are any:
Before contacting us, please check if you can find the answer to your question in Kamu or in KamuBot!
Email address: [email protected]
- If your message contains confidential attachments, for example a document providing grounds for statutory absence, send it from your UEF email. All email exchange between UEF email addresses are encrypted. If your UEF account does not work and you want to send us encrypted email, please contact us and we will give you instructions on how to send your message encrypted.
Visiting address:
- Joensuu Campus, Aurora building, entrance A, ground floor (Yliopistokatu 2)
- Kuopio Campus, Canthia building, 2. floor, Oppari (Yliopistonrinne 3)
Postal address:
- Joensuu: University of Eastern Finland, Student and Learning Services, P.O. Box 111, FI-80101 Joensuu
- Kuopio: University of Eastern Finland, Student and Learning Services, P.O. Box 1627, FI-70211 Kuopio
As a degree student, you can go international in many ways – study or do practical training abroad, or internationalise on your home campus.
Explore the internationalisation options in more detail
in Kamu.
Read more about researcher exchange opportunities in Kamu.
Read also
Tools and information systems for doctoral researchers
