The Student and Learning Services’ customer service desk offers general study counselling, information on term registration and study rights and maintains the student register. Changes to personal information are done at the Student and Learning Services’ customer service. The customer services desk also provides study certificates and transcripts of records.
You can find up-coming exceptions to opening hours here, if there are any:
Contact information
Email address: [email protected]
- If your message contains confidential attachments such as documents proving grounds for statutory absence, send them from your UEF email. All email exchanges between UEF email addresses are encrypted. If your UEF account does not work, and you want to send us an encrypted email, please contact us, and we will give you instructions on how to send your message encrypted.
Phone number: +358 29 445 8900
- Phone service opening hours: Mon-Thu from 10 am to 2 pm
Customer service desk:
- The customer service desk is open by appointment only. You can book an appointment for the next day, at the earliest, and a week in advance, at most. You can book a Teams meeting or an in-person appointment at the Joensuu or Kuopio customer service point through our booking site. The available times are shown in the booking calendar.
- If you are unable to book an appointment through the booking calendar, contact us by phone or email to book the appointment.
Before contacting us, please check if you can find the answer to your question in Kamu or with the help of KamuBot!
Visiting addresses:
- Joensuu Campus, Aurora building, entrance A, ground floor (Yliopistokatu 2)
- Kuopio Campus, Canthia building, 2. floor, Oppari (Yliopistonrinne 3)
Postal addresses:
- Joensuu: University of Eastern Finland, Student and Learning Services, P.O. Box 111, FI-80101 Joensuu
- Kuopio: University of Eastern Finland, Student and Learning Services, P.O. Box 1627, FI-70211 Kuopio