If you can't find the printing queue on an Oppari workstation, try to install it from
Software Center ”UEF Secure Print / Konica Minolta”.
If you can see the queue, and still cannot print, please contact IT servicedesk.
Make sure you have sent your document to the right printer, i.e. that you have chosen the correct printer or printing queue in the printing window of the program you're using. Read the detailed instructions for printing at the beginning of this page.
If you have a printing budget (prints are liable to charges) make sure that your printing account has enough balance to print the document. See the prices and instructions on adding money to your printing account above.
Please check that you did not turn off the computer from which you added the document to the printing queue. The computer must be on whilst printing. You can sign out from the computer, but do not shut it down completely.
Make sure that the paper hasn't jammed in the printer. If the paper has jammed inside the printer, there is a notification on the printer's screen. Follow the instructions on the screen to remove the paper from the printer.
If the paper hasn't jammed, there is a compatibility problem between the printer and the computer program. The printer hasn't been able to decode the document sent by the program. Solution:
- if the document isn't in PDF form, save it as a PDF by printing the document with Microsoft Print to PDF or Foxit Reader PDF Printer. These are virtual PDF printers that will save the document as a PDF file on the hard drive and ask the user to type a new PDF file name. Take note of the folder where you save the PDF file, and the name of the new file.
- open the recently created PDF document in Adobe Reader: open File Explorer with the keyboard shortcut Windows + E; open the folder where the file is located; activate the file; choose "Open with..." / "Avaa sovelluksessa..." by right-clicking or from the context menu; choose Adobe Reader.
- press Ctrl + P to open the Adobe Reader printing window. Click Advanced and when the Advanced Print Setup dialogue box opens, activate the Print As Image setting.
This is about a compatibility problem between Adobe Reader and the printer. The Print As Image setting cannot be used with electronically fillable PDF forms. The solution is to open the filled form in the Edge browser and print it from there.
- open File Explorer with the keyboard shortcut Windows + E; open the folder where the file is located; activate the file; choose "Open with..." / "Avaa sovelluksessa..." by right-clicking or from the context menu; choose Microsoft Edge.
- press Ctrl + P to open the Microsoft Edge printing window. Press Enter to begin printing.