Support Channels for Students

Last modified: 11.05.2022

Student and Learning Services’ Customer Service

The Student and Learning Services’ customer service desk offers general study counselling, information on term registration and study rights and maintains the student register. Changes to personal information are done at the Student and Learning Services’ customer service. The customer services desk also provides study certificates and transcripts of records.

Phone number: +358 29 445 8900

phone service: Mon–Thu from 12 to 2 pm (12–14)

Opening/office hours:

on Wednesdays the customer service desk is open from 10 am to 2 pm (10–14).
At other times the customer service desk is open by appointment only. You can book an appointment in an hour, at the earliest, and a week in advance, at most. You can book a Teams meeting or an in-person appointment at the Joensuu or Kuopio customer service point through our booking site (opens in a new tab). The available times are shown in the booking calendar.

Exceptions to the Student and Learning Services’ customer service opening hours are announced here:

Exceptionally our customer service and phone service is open from 18 August to 15 September every weekday from 10 am to 3 pm.

Before contacting us, please check if you can find the answer to your question in Kamu or in KamuBot!

Email address: [email protected]

If your message contains confidential information, contact us and we will give you instructions on how to send your message encrypted.

Visiting address:

Joensuu Campus, Aurora building, entrance A, ground floor (Yliopistokatu 2)
Kuopio Campus, Canthia building, 2. floor, Oppari (Yliopistonrinne 3)

Postal address:

Joensuu: University of Eastern Finland, Student and Learning Services, P.O. Box 111, FI-80101 Joensuu
Kuopio: University of Eastern Finland, Student and Learning Services, P.O. Box 1627, FI-70211 Kuopio

Student communications

Viva Engage

The UEF Opiskelijat | Students community in Viva Engage is the main channel for student communications at the University of Eastern Finland. The content includes

news and bulletins for all students (including the News page in Kamu)
other informal communication concerning studying and student life

In addition to the UEF Opiskelijat | Students community, we recommend you to follow the UEF Yhteisö | Community, which is directed at the university as a whole.

The main channel for communication for postgraduate students (doctorate or licentiate) is Viva Engage’s UEF Tohtorinkoulutus // UEF Doctoral education community. The doctoral programmes also have their own channels, which you should follow to stay on track with their events and other important bulletins related to doctoral studies. The Viva Engage also has several other communities, such as the UEF Tutkimusrahoitus // Research funding, which anyone completing their postgraduate degree should join.

Kamu

Kamu is a students’ knowledge base on studying at the University of Eastern Finland. Kamu has all the instructions common to all students, such as the Guide for New Students, links to different services and the News section,the content of which includes

bulletins for all UEF students, in both Finnish and English
updates to common instructions and guides
exceptional opening hours
UEF services and events for students

Study communities

Study communities are study programme or academic subject-specific online sources of information and instructions. They serve as knowledge bases for students and contain instructions and other information that is important for studying. Built in the Office 365 environment, study communities require a login with UEF username. It is good to follow at least the study communities of your major and minor subjects and the information they disseminate. Study communities can be found here: study communities

Study communities are not used when studying at the Open University or completing a postgraduate degree, with the exception of the Language Centre’s study community.

Other communication channels aimed at students

Tuudo
The News section in WebOodi
The communication channels of the Student Union of the University of Eastern Finland (ISYY)
- The News section
- The Wiikko-Ärsyke newsletter
The news sections of UEF units, such as the library and the Language Centre
Social media channels

Lifelong learners

Open University and continuing professional education students can use the same communication channels as other students. It is important to follow Viva Engage and Kamu. The subject-specific communication channel for Open University students is Moodle.

Communicating about exceptional circumstances and disruptions

When a disruption or exceptional circumstances are known in advance, information about the situation will be disseminated in the communication channel related to the service and in the UEF Opiskelijat | Students community in Viva Engage.

The main channel for crisis communication is a text message or an e-mail service.

Principles of student communications at UEF

Students have access to up-to-date information that is relevant to their studies.
The languages of student communication are Finnish and English.
The student communication channels should be clear and understandable.
As a rule, communications are aimed at a specific target group.
The contents of bulletins are clear and the headlines are descriptive.
Communication aimed at students is implemented and developed taking into account the needs of the students.
The principles of student communication are timeliness, reach, understandability, reliability, openness and interactivity.