Student and Learning Services’ Customer Service

The Student and Learning Services’ customer service desk offers general study counselling, information on term registration and study rights and maintains the student register. Changes to personal information are done at the Student and Learning Services’ customer service. The customer services desk also provides study certificates and transcripts of records.

Phone number: +358 29 445 8900

• phone service: Mon–Thu from 12 to 2 pm (12–14)

Opening/office hours:

• on Wednesdays the customer service desk is open from 10 am to 2 pm (10–14).
• At other times the customer service desk is open by appointment only. You can book an appointment in an hour, at the earliest, and a week in advance, at most. You can book a Teams meeting or an in-person appointment at the Joensuu or Kuopio customer service point through our booking site (opens in a new tab). The available times are shown in the booking calendar.

Exceptions to the Student and Learning Services’ customer service opening hours are announced here.

Before contacting us, please check if you can find the answer to your question in Kamu or in KamuBot!

Email address: opiskelu@uef.fi

• If your message contains confidential information, contact us and we will give you instructions on how to send your message encrypted.

Visiting address:

• Joensuu Campus, Aurora building, entrance A, ground floor (Yliopistokatu 2)
• Kuopio Campus, Canthia building, 2. floor, Oppari (Yliopistonrinne 3)

Postal address:

• Joensuu: University of Eastern Finland, Student and Learning Services, P.O. Box 111, FI-80101 Joensuu
• Kuopio: University of Eastern Finland, Student and Learning Services, P.O. Box 1627, FI-70211 Kuopio