Student and Learning Services’ Customer Service

The Student and Learning Services’ customer service desk offers general study counselling, information on term registration and study rights and maintains the student register. Changes to personal information are done at the Student and Learning Services’ customer service. The customer services desk also provides study certificates and transcripts of records.

Phone number: +358 29 445 8900

• phone service: Mon–Thu from 12 to 2 pm (12–14)

Opening/office hours:

• on Wednesdays the customer service desk is open from 10 am to 2 pm (10–14).
• At other times the customer service desk is open by appointment only. You can book an appointment in an hour, at the earliest, and a week in advance, at most. You can book a Teams meeting or an in-person appointment at the Joensuu or Kuopio customer service point through our booking site (opens in a new tab). The available times are shown in the booking calendar.

Up-coming exceptions to opening hours of Student and Learning Services’ customer service are:

CLOSED week 52: Mon 22 – Fri 26 December

Open with extented open hours Mon 5 to Thu 15 January (expect CLOSED on Tue 6 January, national holiday) Monday to Friday from 10 am to 3 pm.

Before contacting us, please check if you can find the answer to your question in Kamu or in KamuBot!

Email address: [email protected]

• If your message contains confidential attachments, for example a document providing grounds for statutory absence, send it from your UEF email. All email exchange between UEF email addresses are encrypted. If your UEF account does not work and you want to send us encrypted email, please contact us and we will give you instructions on how to send your message encrypted.

Visiting address:

• Joensuu Campus, Aurora building, entrance A, ground floor (Yliopistokatu 2)
• Kuopio Campus, Canthia building, 2. floor, Oppari (Yliopistonrinne 3)

Postal address:

• Joensuu: University of Eastern Finland, Student and Learning Services, P.O. Box 111, FI-80101 Joensuu
• Kuopio: University of Eastern Finland, Student and Learning Services, P.O. Box 1627, FI-70211 Kuopio