eServices – asiointi.uef.fi is a solution combining the various customer service channels into one whole. In this bulletin, we will tell you about the eServices mainly from IT Services’ and eLearning Support Services’ – Oppitupa and Oppari – points of view.
With eServices, you can
- read acute and current announcements as well as news concerning UEF digital services.
- use self-service and search for answers to your problems in “tips and tricks” – please note that Heimo (sign with UEF account) and Kamu are also full of instructions.
- submit orders, service requests and applications using digital forms.
- speed up the processing of your case by choosing the corresponding service.
- report IT issues (such as connectivity, usage rights, …) – report all the details of how and where the issue appears and copy the whole error message, if possible.
- submit a question or a service request for other UEF services, if you can’t find an answer in Heimo’s or Kamu’s instructions.
- follow the status of your request, discuss the issue, submit additional information and get IT professional’s point of view.
If you are unable to login to eServices, you can contact IT Services or eLearning Support Services by
- Using the IT Services chat to contact customer service or an IT professional.
- Visiting our customer service desk on campus.
- Sending an email to servicedesk.
- Calling customer service on the phone.
Instructions, contact info and opening hours:
- Instructions in the Heimo service (sign with UEF account).
- Kamu: Instrctions for students.
- Contact info and opening hours for IT Services (sign with UEF account) > Service contact (see the bottom of the page).
- Oppari contact info and opening hours > Oppari.
- Other services in eServices – Find additional instructions and contact info in Heimo services.
