Author: Saija Hokkanen

You can find the Student and Learning Services’ customer service contact information and regular opening hours on the Student and Learning Services’ customer service website.

The Student and Learning Services’ customer service point in Joensuu is only open by appointment from 19 June to 2 August 2026

On the Joensuu campus, the Student and Learning Services’ customer service point is only open by appointment from 19 June to 2 August 2026 because the doors to the Aurora I building are locked.

You can book an appointment from our booking site for the next day, at the earliest, and a week in advance, at most. The available times are shown in the calendar.

If you book an appointment between 19 June and 2 August 2026, someone will come let you in the Aurora building from entrance A about 5 minutes before your meeting.

On the Kuopio campus, the customer service point is open as usual until 2 August 2026.

From 3 to 23 August 2026 the customer service points on both campuses are only open by appointment

From 3 to 23 August 2026 the customer service points on both campuses are only open by appointment.

You can book an appointment from our booking site for the next day, at the earliest, and a week in advance, at most. The available times are shown in the calendar.

From 3 to 23 August 2026 the phone service is open Mon–Fri from 10 am to 2 pm.

The customer service point opening hours are extended between 24 August and 15 September 2026

From 24 August to 15 September 2026 the Student and Learning Services customer service points on both campuses are open Mon–Fri from 10 am to 3 pm.

From 24 August to 15 September 2026 the phone service is open Mon–Fri from 10 am to 3 pm.

The University of Eastern Finland will introduce a new service called Fokus during the autumn semester of 2026. The service supports student guidance as well as the monitoring of education.

Fokus brings together information on study progress from the Peppi system into a single view and presents it in a clear and visual way. The service provides both students and staff with up-to-date information on how studies are progressing and helps identify situations where support is needed.

For students, Fokus offers a view of their own study progress and plans, and the service is accessed via the Peppi desktop. For staff, and especially for academic counsellors, the service provides tools for monitoring students’ progress and targeting guidance effectively. Counsellors can apply for access rights to the Fokus service through the UEF e-services portal. Access rights will be available for application starting in August.

In addition, the service supports educational management, monitoring of study progress, and the forecasting of graduation.

Support for using the service is available through Peppi support ([email protected]).

More information about the service rollout, schedule, and detailed instructions will be provided during the autumn.

Due to the installation of Peppi version 5.5, there will be a service interruption on 9^th June from10 AM to 4 PM. To anticipate the service interruption, do these before 9^thJune 10 AM, if needed:

• Complete your registration for the course units and exams on Peppi, on Tuudo or on EXAM.
• Check and save teaching timetables and links for remote lectures (e.g. teams, zoom). Teaching timetables can be seen on Tuudo during the service interruption.
• Download your transcript of records or study certificate on Peppi.

During the service interruption on 9^thJune from10 AM to 4 PM, the following functions will unfortunately be unavailable:

• Logging into Peppi (students and staff)
• Creating new study rights or changing existing study rights or changing term registration. These can affect the function of UEF user account.
• Completing registrations for course unit, group or exam on Peppi or on Tuudo
• Saving new study attainments and RPL on Peppi, including exams done on EXAM system.
• Planning studies and checking study attainments on personal study plan of Peppi
• Receiving transcript of records, study certificate or degree certificate etc. in electric form, pdf or in paper.
• Room reservations for teaching (or for other use) and changes of teaching timetables
• Unavailable plug-in services during the maintenance break: Study Guide, Atomi, Lukkarikone Schedule Assistant, Tuudo Room Reservations, Course Feedback OJP

Partially available services:

• Tuudo
  • Most functions are working normally, such as teaching schedule information/timetable for the next two weeks. Library card and student card will work.
  • During the interruption, course search, new registrations for course units or exams, new library card applications, and room reservations will not work.
• EXAM
  • Exams can be taken if the registration is completed before the service interruption.
  • New registrations for exams can’t be done.
  • Exam study attainments will not transfer to Peppi during the interruption.
• Moodle
  • Most functions are working normally.
  • New registrations for course units using the Peppi–Moodle integration will not transfer to Moodle during the interruption.
• Applying for Open University courses
  • Registration for Open University courses will work, but study rights will be created only after the interruption.

The new version of Peppi enables the use of study vouchers as a payment method for Open University enrolments, supports the implementation of the single study right policy, provides support for study administration of hour-based education, enables seamless curriculum-level cross-institutional study, and includes HED integration for study elements. In addition, the version includes technical maintenance and several smaller improvements across different parts of the Peppi system, for example related to cross-institutional studies and the VIRTA higher education achievement register. The version also fixes issues in the source code.

We apologize for any inconvenience caused by the service interruption! Please, let us know, if you notice something unfunctional on Peppi or on plug-in services after the service interruption. We will answer as soon as possible.

Please send your questions and feedback to [email protected]