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Study abroad
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  • Applying and practical arrangements
  • News and events at UEF International Mobility Services
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  • north2north
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  • Financing the studies
  • Student well-being work at UEF
  • Accessible studies
  • Unsuitability to study - the SORA legislation
  • Other social benefits for students
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  • Kela financial aid for students
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  • Student support services - Oppari
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Faculty-specific instructions
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Any questions?
New students
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  • Starting your studies at UEF
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Minor studies and other study opportunities
  • Recognition of prior learning - RPL
  • Language and communication studies
  • Studies in internationalisation 1131020, 25-35 cp
  • Sports academy
  • University networks
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  • Open university
  • Minor subject studies in the UEF
  • Specialisation studies
  • Summer studies
Career planning and job advisory
  • Career planning
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  • Aarresaari
Study skills - training and support
  • Language and communication studies
  • Information retrieval skills
  • Other support for well-being in studies
  • Career planning
  • University Computing Skills 8031006, 2 cp
  • University Study Skills 8031003, 1 cp
  • SPSS and statistics
Guides and instructions
  • Academic calendar
  • Student’s rights and obligations
  • Study guides
  • Data protection and processing of personal data
  • Data protection guide for students
  • Data protection and processing of personal data in UEF
  • Credits and grades
  • Completing courses
  • Signing up for courses
  • Transition period - completing studies
  • Thesis and maturity test
  • Studying and teaching arrangements during the coronavirus situation
  • University glossary
  • Theses
  • Information security guide
  • Recommendation on the use of social media
  • General information on the University of Eastern Finland (UEF)
  • Recognition of prior learning (RPL)
  • Student guidelines on the practices of supported practical training
  • Instructions for the IT Services’ software and IT services
  • Disclosing information from student register
  • Ethical guidelines for teaching and studying
  • Study-related laws and regulations
  • Examinations
Forms and certificates
  • Forms and reporting of student exchange
  • Forms for incoming exchange students
  • Diploma Supplement
  • Degree certificates
  • Digitally signed transcript of records and certification of student status
  • Transcript of academic records and study certificate
  • Forms
Doctoral studies
  • Doctoral education at the University of Eastern Finland
  • Starting doctoral education
  • Doctoral curriculum and study requirements
  • Internationalisation in doctoral education
  • Guidance and support in doctoral education
  • Support for doctoral research
  • Funding of doctoral education
  • Wellbeing of doctoral researcher
  • Permission for public examination and pre-examination of doctoral dissertation
  • Layout and publishing of doctoral dissertation
  • Public examination and post-doctoral party
  • Doctoral diploma and graduation
  • Doctoral career and alumni activities
  • Employment of UEF doctoral graduates
  • Academic career
  • Career support
  • Alumni network
  • Doctoral conferment ceremony
Give us feedback
  • Have a say and give feedback
  1. Frontpage
  2. Student handbook
  3. Tools for students
  4. Support Channels for Students

Support Channels for Students

NOTE! During coronavirus pandemia, our services are available mostly online or by phone, customer service hours are restricted.

eService website asiointi.uef.fi

On the eServices website (opens in a new tab), you can request online support for use of different UEF services or report on any disruptions. The use of the e-Services requires a UEF user account.

Admission office

The Admissions Office of the University of Eastern Finland offers guidance in general questions relating to the application process, eligibility, application forms, application enclosures, admission requirements, etc.

Service number: +358 29 445 8990, Mon-Fri 10-15 (from the beginning of June to the end of August Mon-Fri klo 10-14)

Email address: admissions@uef.fi

Street address: Joensuu Aurora A, 1 floor, Kuopio Canthia, 2. floor.*)

Library

Library opening hours are listed on the Library’s www page (opens in a new tab).

See also: Uef Primo (opens in a new tab) search engine and Research Support (opens in a new tab).

International mobility services

The key services provided are advice and support for outgoing exchange students, advice and support for incoming exchange students and international degree students, orientations and international tutoring. International Student Services also coordinates international mobility of teachers and staff and UEF Summer School.

Do you need information on studying abroad?

Email address: international@uef.fi

Visiting address: Joensuu Aurora A, 1. floor, Kuopio Canthia, 2. floor*)

Student and Learning Services

General Student Services’ Customer Service Desk offers general study counseling, information on term registration and study rights and maintains the student register. The Customer Services Desk also provides certifications of student status and transcripts of academic records.

Phone number: +358 29 445 8900, phone service Mon-Fri 10-15 (except during 1.6.-31.7. Mon-Fri 12-14).

Opening/office hours:

Starting 21 August 2020, for the time being, the general student services’ customer service desk is open on Mondays, Wednesdays and Fridays 9-12.

Email address: opiskelu@uef.fi

If your message contains confidential information, contact us and we will give you instructions on how to send your message encrypted.

Visiting address: Joensuu Aurora A, 1. floor, Kuopio Canthia, 2. floor*)

NOTE! Remember to check the exceptions in opening hours in the Student and Learning Services.

Educational psychologist

  • Educational Psychologist Services at campuses 
  • Email address: opintopsykologi@uef.fi

Student well-being

  • Student well-being services (Student life and well-being: Student Union ISYY and student associations, Providers of help, Student health care – FSHS, Student housing, Student sports services, Accessible studies, Inappropriate treatment and harassment, Campus activities, Campuses and campus cities, Financing the studies, Other social benefits for students, Unsuitability to study – the SORA legislation, Campus pastors, Campus restaurants and lunch menus, Insurance cover for students, Substance abuse programme for students, Equality, Safety and security).
  •  Providers of help
  • Student well-being work at UEF

Oppari

Oppari will open on both campuses on September 1, 2020. Opening hours

  • JOENSUU: weekdays from 9 am to 6 pm, Saturdays from 10 am to 2 pm
  • KUOPIO: weekdays from 8 am to 6 pm, Saturdays from 10 am to 2 pm

NOTE! Remember to check the exceptions in opening hours of Oppari.

Oppari helps students ia. with IT problems related to studies. We provide support for Office 365, moodle, EXAM, printing, scanning, and copying. See detailed Oppari Services description here.
Oppari Yammer-channel (opens in a new tab), including links portal and online studying FAQ.
Opparin Teams site (opens in a new tab): Mon-Fri 9-5
Phone number: +358 29 445 8880: Mon-Fri 8-15
Email address: servicedesk@uef.fi
Visiting address: Joensuu: Aurora A, 1. floor; Kuopio: Canthia, 2. floor

IT services

UEF IT Services department offers ICT and Learning Technology services to UEF staff and students. The most common IT questions and issues students have are related to the UEF account (opens in a new tab) and password change (opens in a new tab).

See IT Services contact info (opens in a new tab).

Student tutoring and orientation

  • New student orientation (Kamu)
  • Student Tutoring 

Career and counselling services

Do you need supporting study and career planning and high quality placement in working life after graduatio?

Email address: urapalvelut@uef.fi

Faculties, departments and schools

The content of the studies is known the best in faculties and units. See

See study coordinators and study communities.

FSHS – Finnish student health service

See contact numbers, addresses and opening hours FSHS Joensuu (opens in a new tab) and FSHS Kuopio (opens in a new tab).

NOTE! SelfChat is shut down due to the coronavirus situation. You can reach service units by phone.

*) Student and Learning Services’ campus-specific street and postal addresses

NOTE! Our services are available only by electronically or by phone during corona panedmia.

Joensuu campus

Street address: Yliopistokatu 2, Aurora building, entrance A, ground floor

Postal address: University of Eastern Finland/Student and Learning services, P.O.Box 111, FI-80101 Joensuu

Fax +358 13 318 110

Kuopio campus

Street address: Yliopistonranta 1 C, Canthia building, 2. floor (Oppari)

Postal address: University of Eastern Finland/Student and Learning services, P.O.Box 1627, FI-70211 Kuopio

Oppari FSHS career services exchange services orientation opening hours library tutoring IT servicedesk contact information educational psychologist eService chat Student well-being

See also these

EXAM system accessibility statement

Distance exam and study facilities

Zoom

Student communications

Media

UEF Logo