Support Channels for Students
NOTE! During coronavirus pandemia, our services are available mostly online or by phone, customer service hours are restricted.
eService website asiointi.uef.fi
On the eServices website (opens in a new tab), you can request online support for use of different UEF services or report on any disruptions. The use of the e-Services requires a UEF user account.
Admission office
The Admissions Office of the University of Eastern Finland offers guidance in general questions relating to the application process, eligibility, application forms, application enclosures, admission requirements, etc.
Service number: +358 29 445 8990, Mon-Fri 10-15 (from the beginning of June to the end of August Mon-Fri klo 10-14)
Email address: admissions@uef.fi
Street address: Joensuu Aurora A, 1 floor, Kuopio Canthia, 2. floor.*)
Library
Library opening hours are listed on the Library’s www page (opens in a new tab).
See also: Uef Primo (opens in a new tab) search engine and Research Support (opens in a new tab).
International mobility services
The key services provided are advice and support for outgoing exchange students, advice and support for incoming exchange students and international degree students, orientations and international tutoring. International Student Services also coordinates international mobility of teachers and staff and UEF Summer School.
Do you need information on studying abroad?
Email address: international@uef.fi
Visiting address: Joensuu Aurora A, 1. floor, Kuopio Canthia, 2. floor*)
Student and Learning Services’s Customer Service
General Student Services’ Customer Service Desk offers general study counseling, information on term registration and study rights and maintains the student register. The Customer Services Desk also provides certifications of student status and transcripts of academic records.
Phone number: +358 29 445 8900, phone service Mon-Fri 10-15 (except from 1 June to 31 July, Mon-Fri 10-14).
Opening/office hours:
Starting 21 August 2020, for the time being, the general student services’ customer service desk is open on Mondays, Wednesdays and Fridays 9-12.
Email address: opiskelu@uef.fi
If your message contains confidential information, contact us and we will give you instructions on how to send your message encrypted.
Visiting address: Joensuu Aurora A, 1. floor, Kuopio Canthia, 2. floor*)
NOTE! Remember to check the exceptions in opening hours in the Student and Learning Services.
Educational psychologist
- Educational Psychologist Services at campuses
- Email address: opintopsykologi@uef.fi
Student well-being
- Student well-being services (Student life and well-being: Student Union ISYY and student associations, Providers of help, Student health care – FSHS, Student housing, Student sports services, Accessible studies, Inappropriate treatment and harassment, Campus activities, Campuses and campus cities, Financing the studies, Other social benefits for students, Unsuitability to study – the SORA legislation, Campus pastors, Campus restaurants and lunch menus, Insurance cover for students, Substance abuse programme for students, Equality, Safety and security).
- Providers of help
- Student well-being work at UEF
Oppari
Oppari will open on both campuses on September 1, 2020. Opening hours
- JOENSUU: weekdays from 9 am to 6 pm, Saturdays from 10 am to 2 pm
- KUOPIO: weekdays from 8 am to 6 pm, Saturdays from 10 am to 2 pm
NOTE! Remember to check the exceptions in opening hours of Oppari.
Oppari helps students ia. with IT problems related to studies. We provide support for Office 365, moodle, EXAM, printing, scanning, and copying. See detailed Oppari Services description here.
Oppari Yammer-channel (opens in a new tab), including links portal and online studying FAQ.
Opparin Teams site (opens in a new tab): Mon-Fri 9-5
Phone number: +358 29 445 8880: Mon-Fri 8-15
Email address: servicedesk@uef.fi
Visiting address: Joensuu: Agora, room AG103. Kuopio: Canthia, 2. floor
IT services
UEF IT Services department offers ICT and Learning Technology services to UEF staff and students. The most common IT questions and issues students have are related to the UEF account (opens in a new tab) and password change (opens in a new tab).
See IT Services contact info (opens in a new tab).
Student tutoring and orientation
Career and counselling services
Do you need supporting study and career planning and high quality placement in working life after graduatio?
Email address: urapalvelut@uef.fi
Faculties, departments and schools
The content of the studies is known the best in faculties and units. See
See study coordinators and study communities.
FSHS – Finnish student health service
See contact numbers, addresses and opening hours FSHS Joensuu (opens in a new tab) and FSHS Kuopio (opens in a new tab).
NOTE! SelfChat is shut down due to the coronavirus situation. You can reach service units by phone.
*) Student and Learning Services’ campus-specific street and postal addresses
NOTE! Our services are available only by electronically or by phone during corona panedmia.
Joensuu campus
Street address: Yliopistokatu 2, Aurora building, entrance A, ground floor
Postal address: University of Eastern Finland/Student and Learning services, P.O.Box 111, FI-80101 Joensuu
Fax +358 13 318 110
Kuopio campus
Street address: Yliopistonranta 1 C, Canthia building, 2. floor (Oppari)
Postal address: University of Eastern Finland/Student and Learning services, P.O.Box 1627, FI-70211 Kuopio