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UEF Primo – Frequently asked questions

Which browser works best with UEF Primo? How do I log in to UEF Primo?Why can I get more search results when I am logged in?How can I find e-books?How can I renew my loans?
We hope that you can find answers to your questions here! If not, or if you have any more questions, please contact us by sending a message to primo@uef.fi.

Book picking service for UEF staff and students starts on 14.5.

Due to the exceptional circumstanses, we are opening a book picking service for UEF staff members and students, who already have a library card. The service starts from 14.5. and is valid until further notice. UEF Libraries are closed from customers.
We pick the books from shelf based on reservations made 14.5. or after. The service is intented only for material you absolutely need for your studies and research. Unfortunately National repository library books, legal deposit copes and reading room copies are not available during the service. Interlibrary services are also closed until further notice. Please notice, that this is an exceptional arrangement and our customers need to follow given instructions.

1. Check the availability of the book from UEF Primo. You can have max. five (5) books at a time.
2. Make a reservation in UEF Primo. Make sure, you have chosen the right edition and so on. We pick the books from shelf based on reservations made 14.5. or after. In case you have earlier reservations on books you absolutely need, contact library[at]uef.fi.
3. If the book or article is available in electronic format, a printed version will not be delivered.
4. The books will be ready for pick-up within a week from order. We will notify you by email, when your order is ready to be picked up from the campus.
5. It is crucial that you follow the given pick-up time, since the order will be canceled, if you don’t pick it up on the given day.
6. Pick up the books your ordered from Joensuu Olola (Carelia-building) / from Kuopio, Snellmania-buildings lobby. It is crucial to avoid any contact with other people.
7. The books are on the shelf by your name. They have been borrowed for you and you can see them in your loans in UEF Primo.
8. Notice, that this is an exception and the Libraries are closed due the Coronavirus pandemic.
9. As usual, the customer is responsible for the borrowed material, as told in the Library’s Terms of use.
10. Thank you for co-operation! If needed, contact library@uef.fi

Survey about the digital resource materials of the National Library of Finland

Have you ever used the digital resource materials of the National Library of Finland or wondered how to use them? Would you like to contribute to the development of future research services of the National Library?

If  yes, now is the chance to take part in a survey to develop researcher service concept called Mining Lab (Louhos).

The survey has 20 questions and takes about 10 to 15 minutes. None of the questions is obligatory. The survey is open until 15th May 2020.

The respondents have an opportunity to participate in a raffle in order to win a museum card or  publications of the National Library.

You can also participate in the development of our research services even if you are not yet familiar with the digital resources and services or if you do not have time to answer the survey. In this case, please contact liisa.napara.helsinki.fi.

Research services of the National Library are being developed in the Digital Open Memory (DOM) project. The aim is to develop interaction between researchers and the digital collections of the National Library and create a unified service path for researchers as in international Library Labs. Lab type services are designed to bring together researchers, library research services, research materials and to promote collaboration between them. Read more about the DOM project  and our privacy policy.

Do not worry! Here’s how you can access library services remotely

Where can I find the e-version of my course reading?
I could not find the book I was looking for as an e-book. What should I do?
How does remote access work? Do I need to sign in to resources?
How can I find other source material?
Where can I find help and guidance with research?

More information

Remote access user, in order to access e-resources remotely, do this

Log in to UEF-Primo with your UEF-username and password. You can use the e-resources remotely and save references and searches in UEF Primo.
OR
You can also search for material without logging in to UEF Primo. If you want to access e-resources outside the university network, you can use the Quick References on library’s homepage or perform a search in UEF Primo without logging in. Access the data by clicking the link “available online” / “Full text availability”. Log in to the opening remote access server with your UEF-username and password. This way you can access e-resources, but the customer functionalities of UEF Primo, such as saving searches and adding favourites, are not at your disposal. For more information primo@uef.fi.

When you want to make use of the UEF Primo customer functionalities and you don’t have a library card, register as a customer by filling an online form. Registration doesn’t require picking up a library card – the card is required only for borrowing print materials.
If you already have a library card, but you are unable to log in into UEF Primo, the problem is most likely in your customer information. To solve the problem, contact library@uef.fi. You don’t need to register as a customer again.