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Student and Learning Services’ Customer Service

The Student and Learning Services’ customer service desk offers general study counselling, information on term registration and study rights and maintains the student register. Changes to personal information are done at the Student and Learning Services’ customer service. The customer services desk also provides study certificates and transcripts of records.

Phone number: +358 29 445 8900

  • phone service: Mon–Thu from 12 to 2 pm (12–14)

Opening/office hours:

Exceptions to the Student and Learning Services’ customer service opening hours are announced here.

Before contacting us, please check if you can find the answer to your question in Kamu or in KamuBot!

Email address: opiskelu@uef.fi

  • If your message contains confidential information, contact us and we will give you instructions on how to send your message encrypted.

Visiting address:

  • Joensuu Campus, Aurora building, entrance A, ground floor (Yliopistokatu 2)
  • Kuopio Campus, Canthia building, 2. floor, Oppari (Yliopistonrinne 3)

Postal address:

  • Joensuu: University of Eastern Finland, Student and Learning Services, P.O. Box 111, FI-80101 Joensuu
  • Kuopio: University of Eastern Finland, Student and Learning Services, P.O. Box 1627, FI-70211 Kuopio

Languages of degrees and instruction

In accordance with the provisions of the Universities Act (558/2009), the language of instruction and degrees at the University of Eastern Finland is Finnish. The university may also decide on the use of another language as the language of instruction and degrees, including study attainments.

This regulation stipulates the languages of degrees and instruction of the university, as well as
the language of completion of a course and the language of the thesis.

The regulation applies to Bachelor’s and Master’s degree programmes at the University of Eastern Finland, with the exception of degree programmes in languages and language and communication studies. In international degree programmes, the language of study,
instruction and degrees is English.

Part 1

The Faculty Council may decide on the use of a language other than Finnish in connection with the approval of the curriculum, taking into account the implementation of educational responsibility (Education Regulations, Section 26).

The language of the degree is the language in which the degree programme is implemented, also indicated in the curriculum of the degree programme. The majority of the compulsory part of a degree programme must be provided in the language of the degree. The compulsory part refers to basic, intermediate and advanced studies of a major or similar, or equivalent studies. ‘The majority’ means more than 50 % of the total amount of credits in the degree programme. As a rule, teaching on the courses of the compulsory part of a degree must be organised entirely in the language of the degree. An exception can be made in individual cases for pedagogical reasons.

Example: Most of the degree programmes at the University of Eastern Finland are conducted in Finnish. The university also offers degree programmes where the language of degrees is English.

Example: In a degree programme conducted in Finnish, all other studies except for basic and intermediate studies can be provided in English. Less than 50 % of basic and intermediate studies can be provided in English.

Example: As a rule, the courses of the Finnish-language part of the degree programmes are taught in Finnish. In these degree programmes, students are always entitled to instruction in Finnish for the majority of their basic, intermediate and advanced studies.

Part 2

Each course has a language of instruction, and the language of instruction of the course is the one in which most of the teaching is provided (Education Regulations, Section 26). The course description shall indicate the language of instruction (Education Regulations, Section 19). If the language of instruction is other than Finnish, the course description shall indicate in which language the student can take the exam or complete another attainment related to the course (Education Regulations, Section 19). One or more languages may be used in teaching.

Example: The language of instruction is confirmed in the curriculum.

Example: When the language of instruction of a course is Finnish according to the curriculum, teaching (e.g. lecture, seminar) can be arranged in English for a maximum of less than 50 % of the student’s total workload on the course.

Part 3

The course assignments, exam questions (or equivalent) and answers are given in the language of instruction of the course, in which case it is also the language of completion of the course.
The language of the course refers to the language in which students complete their assignments on the course (e.g. learning assignments, reports, exam, learning diaries, etc.). In a degree programme conducted in Finnish, the student has the right to use Finnish or another language in accordance with the curriculum for both written and oral attainments (Education Regulations, Section 26).

Example: In a degree programme conducted in Finnish, the student always has the right to use Finnish in study attainments (such as learning assignments).

Part 4

The study material for courses is selected primarily on the basis of pedagogical consideration, taking into account the possibility to utilise the latest research data on a course. Regardless
of the language of instruction and completion of a course, material may also be offered in
other languages approved by the university. Decisions on study material and the language used
are made in connection with the approval of curricula, or in another process approved by the university related to the organisation of teaching.

Example: The language of instruction and completion is typically Finnish or English. Study material in German, for example, can be confirmed in the curriculum.

Part 5

At the discretion of the university, teaching can also be offered in language versions using, for example, recordings, subtitles or interpretation.

Part 6

As a rule, the thesis included in the Bachelor’s or Master’s degree is written in the language of the degree of the degree programme or the language specified in the curriculum. Decisions on the right to use another language in the thesis shall be made by the head responsible for education of the department/school/institute/unit. (Education Regulations, Section 26).

Academic Rector’s decision (pdf in Intra, requires registration)

Exchange process in a nutshell

Described here is how the exchange process works in general. Please make sure to go through more detailed instructions before starting your application.

1 Planning the exchange

  • When is the best time for your exchange (which semester during your studies)
  • Where do you wish to study during your exchange (exchange programme, host university)
  • What do you wish to study during your exchange
  • Why do you want to study abroad?
  • Discuss your plans with your departmental coordinator of international affairs

2 Starting the application process (1. stage application)

  • Submit your application during the academic year prior to the planned exchange (in the framework of UEF’s application periods)
  • The application (with the required attachments) is submitted to UEF in the SoleMOVE system

3 Application processing

  • Student can be selected for one (1) preliminary exchange placement to one (1) host university or exchange programme
  • Notification of results is done by email
    • Accepted application: accept or decline the offered placement
    • Rejected application: you will be offered the chance to change the application’s host universities to still available hosts, or reapply for exchange in the next application periods

4 Nomination to the host university

  • International Mobility Services nominates the student as UEF’s candidate for exchange to the host university
  • The student receives instruction and deadlines for the 2nd stage application

5 Submitting an application to the host university (2. stage application)

  • During the semester prior to the planned exchange (i.e., during spring for autumn exchange, during autumn for spring exchange)
  • Instructions and deadlines specific to the host university
  • Student receives application instructions from either directly from the host university or from International Mobility Services at UEF
  • Follow the instructions and submit the application to the host university complete with all required documents

6 Host university reviews student’s application

  • Host university reviews the application and asks for clarification or more documents if necessary
  • Host university sends the student or International Mobility Services an acceptance letter and other information about practical arrangements (e.g. accommodation, arrival etc.)
  • If the host university rejects the application, the situation will be handled on a case-by-case basis

7 Grant application to UEF

  • After acceptance, the student should submit the necessary documents for the grant payment to International Mobility Services
  • Instructions and forms will be sent by email
  • The grant is paid approx. one month prior to the exchange, provided that the student has submitted all the required documents in time
    • NB! During the holiday seasons (late June – early August, end-of-year holidays), grant payments may be delayed

8 Practical arrangements

  • Travel arrangements (tickets etc.)
  • Accommodation arrangements (if the host university has not instructed this matter earlier)
  • Insurance

9 Exchange starts!

  • Exact dates and duration according to the host university’s academic calendar

10 After exchange reporting

  • Mandatory part of the entire process and a requirement for the grant
  • Instructions and forms will be sent by email
  • Contact the departmental coordinator of international affairs to have the studies completed during the exchange included into the degree at UEF

Registration instructions for exchange students

These registration instructions are for exchange students starting their studies at UEF. If you are a new bachelor’s or master’s degree student, here you can find the registration instructions for new bachelor’s and master’s degree students.

The academic year at the University of Eastern Finland officially begins on 1 August and ends on 31 July. The autumn semester courses will begin from 1 September 2025 and the spring semester courses from 7 January 2026.

New exchange students must register as being present before they can start their studies. You can register either online or in person at the Student and Learning Services after arriving on campus.

On this page you can find information on the following subjects:

How to register online

To register online, fill out and submit the online registration form (opens in a new tab). If you choose to join the Student Union, attach the receipt for the Student Union membership fee to the form. You can find the payment instructions below.

OR

How to register in person

If you do not register online, you must register in person at the Student and Learning Services’ customer service once you are in Finland.

Present the following documents when you register:

  1. your registration form (docx) filled out and signed
  2. your ID (passport, for example)
  3. your receipt for the payment of the Student Union membership fee (a receipt issued by your bank, an ATM receipt or a print-out from your online bank), if you choose to join the Student Union. See the next chapter on Student Union membership.

Student Union membership

Student Union (ISYY) membership is voluntary for international exchange students. You can find information on the membership benefits for exchange students on the ISYY website (opens in a new tab).

If you want to join ISYY, you can pay the membership fee either

The Student Union membership fee is 73 € for the full academic year / 36 € for the autumn semester / 37 € for the spring semester.

  • You can pay the fee with cash or card at the Student Union offices. Note that the 50 € banknote is the largest banknote they accept.
  • Remember to present the payment receipt when you are registering.
  • Note that you are responsible for any transfer fees or service fees that your bank may charge!

Payment details:

Recipient: Student Union of the University of Eastern Finland
Recipient’s address: Yliopistonranta 15, FI-70211 Kuopio, Finland
Bank name: Osuuspankki/OP Bank/Pohjola Bank Pl
Bank address: Koskikatu 9, FI-80100 Joensuu, Finland
IBAN: FI37 5770 0520 2461 63
BIC/SWIFT: OKOYFIHH
Message: Student’s name and date of birth (dd/mm/yyyy)
Fee: 73 € (full academic year) / 36 € (autumn semester only) / 37 € (spring semester only)

Activating your UEF user account for the university’s information systems

All UEF students must have a UEF user account. The user account is needed to log in to the university’s electronic information systems, to use your UEF email account and to sign up for courses and exams electronically.

Here you can find the instructions for receiving a UEF username.

Here you can find further information on activating your UEF account (opens in a new tab).

NOTE! Your UEF account will only start working when:

  • you have registered as present
  • your study right has started
  • you have activated the account
  • you have been strongly identified and
  • you have registered as an MFA user.

If you have any questions regarding activating your account, please contact the Digital Services (opens in a new tab).

Finnish personal identity code

International students staying in Finland for longer than three months should obtain a Finnish personal identity code (henkilötunnus in Finnish). The code is the key to transfering data between the university and different services. You also need it for, e.g., opening a bank account, in the hospital and when you are in contact with different Finnish authorities.

Students from non-EU/ETA countries: When you are granted a residence permit or a residence card or your right of residence is registered by the Finnish Immigration Service, your personal information will in most cases automatically be registered in the Finnish Population Information System. You will also be issued a Finnish personal identity code (opens in a new tab)It is highly recommended you do it early!

If you were not issued a personal identity code together with your residence permit card, in order to get it later, you have to visit the local Digital and Population Data Services Agency offices (opens in a new tab) during the first three months of your stay. Ask to be registered in the Finnish Population Information System – this means that you are issued a personal identity code and your postal address in Joensuu/Kuopio is registered.

After receiving the identity code, it is very important that you inform the Student and Learning Services’ customer service (contact information at the bottom of the page) about it so that they can save it to student register Peppi:

  • You can visit our office and present the identity card or another document that displays the identity code.
  • If you are unable to visit our office in person, and wish to handle the matter via email, please contact the Student and Learning Services’ customer service and request instructions for sending the identity code in an encrypted email message. Wait for instructions before sending the identity code.

How to get a student card

There are several student card options you can use (Tuudo, Slice or Frank). Most students download a digital student card to their phones, but if you want, you can also order a plastic student card. For exchange students joining the student union is voluntary.

The Tuudo student card works for exchange students even without joining the student union. If you pay the student union membership fee and join the student union, you can also order a student card from Frank or Slice (opens in a new tab).

Before you receive your student card, you can get a meal discount at the campus restaurants with a certificate of study which you receive which you receive with the confirmation email once your registration is done.

Student and Learning Services’ customer service contact information

If you have any questions regarding registration, please do not hesitate to contact us.

Mentoring programme

An annually recurring mentoring programme helps international students get to know Finnish working life and build their networks. Mentors are working life professionals from several different fields in Eastern Finland.

Mentoring is carried out in small groups, which guarantees the opportunity to participate for as many international students as possible.The mentoring language will be mainly English.

Get help with your career planning

Mentoring can help you find your strengths and areas for development and encourage you to take on new challenges. Also, the mentors can get new energy and fresh perspectives on their work through mentees aka actors.

By taking part in the mentoring programme, you will improve your skills in

  • job search and getting to know different career options and paths
  • developing professional expertise and finding your strengths
  • communication and interaction with others
  • building professional networks
  • developing self-confidence and self-knowledge

In addition to the mentor’s support, mentoring gives peer support and new views on topics discussed in the group.

What we expect from you

As an actor, we expect you to

  • commit to the mentoring programme and group meetings
  • take an active role in the group
  • share your expectations and goals with other participants
  • to understand that mentoring is about sharing working life experiences and spurring you in the first steps of your career, not getting a job offer or an internship from a mentor

How to apply

Application for the spring 2025 group mentoring programme will open in autumn 2024. International degree programme students in Eastern Finland are eligible to apply.

You can apply if you are ready to actively plan your future and share your career aims in a group. In addition, you commit to taking part in mentoring meetings from January to May approximately once a month.

The mentors leading the groups are professionals from different fields and diverse backgrounds. You will be placed in a mentoring group according to the following criteria:

  1. Your preference of the mentor
  2. Your commitment and motivation to the programme
  3. Registration order

In the application form, we will ask for your personal and study information, your motives for participating and your expectations for mentoring. The information you provide is very important as it will be used in group formation. Some of the answers will also be sent to your mentor.

The schedule of the programme is annually as follows:

  • Online mentoring training for actors in December
  • Online kick-off meeting in January
  • 4 to 6 mentoring meetings with your group. The group will agree on whether the meetings will be held face-to-face or online.
  • Online intermediate meeting for both mentors and actors in March
  • Final meeting in May

Further information:
minna.tarvainen@savonia.fi (Savonia students),
marko.pietila@uef.fi (UEF students)

Curricula of Previous Years (2010 – 2021)

The study guides for all degree programmes and academic subjects for the academic years 2010-2021 that include information on curricula, course descriptions and degree structures and were previously published in WebOodi, are available on this website. The study guides are in PDF format and are not accessible in all respects. As of the academic year 2021–2022, the study guides are available in Peppi. WebOodi has been removed from service.

If the information is not available in an accessible format in the study guides of the faculties, departments and units for the academic years 2010–2021, the unit responsible for teaching must be contacted, in which case the information can be provided in an accessible format where necessary.

Academic Year 2020 – 2021

Academic Year 2019 – 2020

Academic Year 2018 – 2019

Academic Year 2017 – 2018

Academic Year 2016 – 2017

Academic Year 2015 – 2016

Academic Year 2014 – 2015

Academic Year 2013 – 2014

Academic Year 2012 – 2013

Academic Year 2011 – 2012

Academic Year 2010 – 2011

Tuition fees and waivers

Your primary contact for matters related to tuition fees and scholarships is the programme coordinator, who will be happy to assist you with any additional questions.

Please note that exceptions may apply to special agreement programmes (e.g., Erasmus Mundus and Joint Degree Programmes).

Tuition fee payments

Students selected in 2025 intake, or later:

The annual tuition fee must be paid by August 31. The tuition fee can be paid in one or two instalments. If paying in two instalments (1st instalment for the autumn semester, 2nd instalment for the spring semester), both instalments must be paid by August 31.

If a student who is required to pay a tuition fee fails to pay the fee by the deadline, they must apply for having their study right reinstated. Additionally, the university is required to inform the Finnish Immigration Service (MIGRI) if a student does not start their studies or withdraws.

Tuition waivers

Students who are required to pay tuition fees and have been awarded a (partial) tuition waiver should note the following general rules:

  • Master’s Programmes: Tuition waivers are granted for up to two academic years (4 semesters).
  • Bachelor’s Programmes: Tuition waivers are granted for up to three academic years (6 semesters).

If students are unable to complete the studies required for their degree within the specified time frame — two academic years for Master’s students and three academic years for Bachelor’s students — they will no longer receive a tuition waiver.

Studies during exchange

During the exchange period, the student completes courses offered by the host university. After the exchange, the studies are included into the student’s degree at the University of Eastern Finland on the basis of the host university’s transcript of records.

Exchange student’s course offerings

Many foreign universities have their own course offerings for exchange students. In practice, this means that it is not always possible for exchange students to choose courses freely from all the courses offered by the university. In addition, host universities may exclude certain fields from exchange studies. As a rule, the restrictions and course offerings are university-specific, and often the information can be found on the host university’s own website.

Please carefully read the website of the host university you are interested in – you should try to find information that specifically concerns international and exchange students, not degree students. As an exchange student, you are not a degree student at the host university, which means that the same courses are not always available for exchange students.

On the selection of courses

The courses to be completed during the exchange are selected from the host university’s course offering for exchange students. The selection of courses can be affected by, for example, the following:

  • Exchange programme of the host university: does the university have its own, limited selection of courses for exchange students, or field-specific study offerings?
  • Field of agreement in field-specific exchange destinations: In Erasmus+ destinations, studies can mainly be selected in the field for which the destination is contracted. When going to the destination of the major subject, the exchange should include studies in the major subject, and when going through the minor, studies in the minor subject. Therefore, as a rule, it is not possible to go to the exchange destination of a minor subject and study your own major or vice versa.
  • Language of instruction: in which language does the host university offer teaching? Is the selection in English more limited, i.e. do exchange students have to be more flexible in their course choices? It is the student’s responsibility to find out the language of instruction – so please try to take this into account when researching the websites of exchange universities.

Discuss possible course selections and inclusion of studies with the departmental contact person of your department/department.

Credits abroad

Approximately 20–30 ECTS credits of courses at the host university should be completed during the exchange per semester. The ECTS system is commonly used in Europe, i.e. a credit in Italy, for example, is directly proportional to a Finnish credit. Outside Europe, on the other hand, the definition of a credit may vary, i.e. depending on the destination country, one credit there may correspond to several UEF credits.

The host universities often have their own recommendation for exchange students on the number of credits or courses (min/max), which corresponds roughly to that 20–30 ECTS credits in terms of workload. We recommend that students primarily follow the host university’s possible instructions regarding the number of courses and credits.

Studies completed remotely at the University of Eastern Finland during the exchange period (online and distance courses) are not included in the number of credits for the exchange period – during the exchange, the student should primarily take courses offered by the host university.

Study plan during the exchange, AKA Learning Agreement

All exchange students must draw up an exchange study plan before going on exchange or at the latest at the beginning of the exchange. A Learning Agreement is a plan for exchange studies and their inclusion to your degree. In Erasmus+ funded exchanges, the student prepares an electronic study plan, and in other programmes (e.g. bilateral exchange, ISEP exchange), the student fills in UEF’s own LA form.

N.B! The Learning Agreement is mainly compiled after you have been selected as an exchange student at the University of Eastern Finland in the first phase of the application process.

Learning Agreement forms can be specific to each exchange programme. Follow the instructions sent to you.

As a rule, the student is responsible for ensuring that the information recorded in the study plan is correct. In the digital learning agreements of the Erasmus+ programme, the student also enters a plan for credits for studies. Regardless of the exchange program, when doing LA, it is important to contact your department’s international affairs contact person and go through the form with them before signing.

In general, exchange studies can be credited to the degree in two ways, either as inclusion or as a substitution. If you intend to apply for direct substitution of courses for your exchange studies, discuss the matter with the teacher of the course to be substituted in advance. Substitution is always decided by the responsible teacher of the course.

LA is signed by three parties: the student themselves, the departmental contact of the student’s department, and the responsible person at the host university. International Mobility Services do not sign study plans.

All exchange students will receive instructions by email on how to fill in and return the Learning Agreement. Please read the instructions carefully!

In a nutshell:

  1. Choose courses from your host university’s website (or other provided source) and fill out the Learning Agreement form your exchange coordinator has sent you.
  2. Have your departmental coordinator of international matters at UEF approve (i.e., sign) your LA.
  3. Don’t forget to sign your LA yourself!
  4. By the time your exchange begins, please have the contact person at your host university approve (i.e., sign) your LA.
  5. Scan/take a high-quality picture of the document and upload it to your original application on SoleMOVE. NB! Erasmus+ funded exchange (Erasmus+, YUFE, Nordplus, Nordlys) students will compile their LAs in SoleMOVE, and they do not need to upload it separately.

The forms you will need will be sent to you via email. You may also find the forms on Kamu: forms and reporting of outgoing student exchange.

Erasmus+: Digital Learning Agreement (DLA)

Students need to complete Digital Learning Agreement (DLA) for their Erasmus+ study exchange. DLA is also used for Nordlys and Nordplus study exchanges funded with Erasmus+. Exchange coordinator will send you instructions on how to fill in the Digital Learning Agreement. Digital Learning Agreement can also be called as an Online Learning Agreement (OLA).

Separate certificate

The separate certificate includes the name, scope, grade and completion date of the study module and, if necessary, a professional qualifications clause.

Before filling in the application form for a separate certificate, make sure that all courses in the study module have been recorded in the study register. Before applying for a separate certificate, contact the department/school/unit responsible for education and ask for the study module to be compiled and assessed. Once the study module has been compiled and assessed, the transcript of records shows the compiled study module and individual courses with grades. A transcript of records is attached to the separate certificate.

The delivery time of the separate certificate is approximately three – four weeks. During the summer and Christmas holidays the delivery of the certificate may be delayed.

Application form for a separate certificate issued by the faculty

Application form for a separate certificate issued by the Centre for Continuous Learning

Quality Management

What does quality management mean at the University of Eastern Finland?

Quality at the University of Eastern Finland means aligning performance with the objectives to achieve top level education and research that has societal impact.

University’s mission is to educate experts and people with competence who have needed skills for society’s different tasks. The education and research must be high quality and fullfill the criterias set to the content, quality and learning outcomes of the degrees. It is the society’s guarantee that the university can be trusted. Quality management is embedded in all the university’s activities. For the students it shows for example so that the teaching responds the criterias and learning outcomes set from the authorities and working life.

Quality management is a way of ensuring that the right things are done at the right time in the right way. It ensures that the university has justification for its practices and is in control of them. Quality management lets us know whether we are achieving our objectives or if we need to change our approach.

The university’s quality culture refers to the supportive atmosphere of the university community. The quality culture reflects the commitment of the university’s staff and students to their work and studies. Together they uphold and work by the common values and objectives set for the university. Common practices are developed on the basis of feedback from customers and continuous evaluation, and those deemed good are efficiently shared within the university.

Quality policy sets the quality objectives, principles and division of responsibilities governing the university’s activities. Under the quality policy, the university’s activities are based on openness, equality, participation and communality. The university promotes the well-being of its staff and students and takes into consideration the principles of multiculturalism, global social responsibility and sustainable development.

For the students this shows by taking into account student well-being and multiculturalism in different ways, for example they are supported in several ways at the university, with the support of many actors, and through various services and as a increase of the amount of the courses in english. The principles of the sustainability and responsibility are to be seen in the contents and methods of the teaching and in the amount of the sustainability and responsibility related courses. These themes are shown in the strategic focuses of the research. Also the goal of the university becoming carbon neutral by 2025 is a part of this.

Quality System

The quality system (i.e., integrated management system) provides the framework and assigns the responsibilities and procedures for effective quality management, which we use to maintain and improve the quality of the university’s activities. The policies and procedures recorded in the university’s quality system help us ensure that we are on the right path and will achieve our strategic objectives. The quality system’s descriptions and metrics enable us to react to the targets for development identified.

The university’s activities and their development are based on the principle of continuous improvement
Plan – Do – Check – Act and Improve (i.e. the Deming cycle).

Quality management and the principle of the continuous improvement shows in different phases of the studies througt the whole studies. It shows in the fair and appropriate student selection processes having clear selection criteria and in the contents, quality and diverse teaching methods and in the support services of the teaching. Students are involved in institutional and performance development groups and they can especially influence the quality of teaching by giving the feedback from teaching and its support services, which is utilized in developing these prosesses.