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Exceptions to Student and Learning Services’ customer service opening hours in the summer of 2023

Upcoming exceptions to Student and Learning Services customer service opening hours

JOENSUU

1 June – 31 July 2023 the customer service desk in Joensuu is generally open on Mondays, Wednesdays and Fridays from 10 am to 2 pm. Exceptions to this:

On Wednesday 14 June 2023 the customer service desk in Joensuu is closed.

On Friday 23 June 2023 the customer service desk in Joensuu is closed.

On Thursday 13 July 2023 the customer service desk in Joensuu is open.

On Friday 14 July 2023 the customer service desk in Joensuu is closed.

KUOPIO

1 – 18 June 2023 the customer service desk in Kuopio is open Mondays, Wednesdays and Fridays from 10 am to 2 pm.

19 June – 16 July 2023 the customer service desk in Kuopio is closed.

17 – 31 July 2023 the customer service desk in Kuopio is open Mondays, Wednesdays and Fridays from 10 am to 2 pm.

PHONE SERVICE

1 June – 31 July 2023 the phone service is open MonFri from 10 am to 2 pm.

On Thursday 22 June 2023 the phone service is open from 10 am to 1 pm.

On Friday 23 June 2023 the phone service is closed.

Contact information and regular opening hours

From 1 August 2023 onward the Student and Learning Services’ customer service desk will once again be open normally on Mondays, Wednesdays and Fridays from 10 am to 3 pm.

If you are unable to visit the customer service desk during these times, please contact us by email or phone, and we can set up a meeting for a different time.

Visiting address: Joensuu Aurora A, 1st floor; Kuopio Canthia, 2nd floor

Email address: opiskelu@uef.fi (Please note that there might be delays in responses during vacation times)

Phone number: +358 29 445 8900

From 1 August 2023 onward the phone service will once again be open normally: Mon–Fri from 10 am to 3 pm

UEF Summertime Helpline to assist new students on 5 June – 11 August 2023

In summer 2022, the University of Eastern Finland’s Student Services piloted a new peer guidance service for Finnish-speaking degree students. The service has received very good feedback and will be continued in an expanded form in summer 2023.

The summertime helpline offers peer guidance by phone and chat for both Finnish and English-speaking degree students who are about to start their studies in the upcoming autumn semester. In addition to phone and chat, students are advised by a bot that contains answers to the most common and acute questions. Students are encouraged to familiarize themselves with these answers first before contacting the summertime helpline. Both can be found on the same website in
Kamu Student Databank.

The summertime helpline assists new students with questions and concerns about starting their studies in Joensuu and Kuopio. Questions can be related to the campuses, orientation, campus cities, timetables and other practical matters. The service aims to respond to the needs highlighted in student surveys.

There are many questions related to the beginning of studies that may not be easily found in the university’s online materials. When the results of the student admissions are ready in the summer, many of the university’s staff are on holiday, and tutors have not yet started their activities. In this case, the new student may experience uncertainty and anxiety about the upcoming studies and feel alone with their questions. The summertime helpline responds to these needs.

The summertime helpline complements other services for new students at the university. The summertime peer guidance service does not offer any subject-specific counselling, study counselling nor answers questions related to student admissions. The service also does not offer student administration or IT advice. In these questions, the student is directed to the right service where necessary.

People working in the summertime peer guidance service are UEF students/peer tutors trained for the job.

The summertime helpline is open between 5 June and 10 August from Monday to Thursday from 12 noon to 2 pm by phone (+358 29 445 8580) and chat. You can find the chat on the front page of the Kamu Student Handbook as well as in the Orientation for new students.

Annual report 2022 of UEF Library – Back to normal

The Annual Report 2022 of the University of Eastern Finland Library has been published. It consists of selected blog posts from the year 2022 describing our activities, and of an editorial that draws them together. The statistics section and lists of library staff, publications, expert assignments, and participation in conferences are included.

Sound Zone questionnaire for the customers of Joensuu campus library

In late March Joensuu Campus Library introduced Sound Zones to better facilitate various types of activities carried out in the library, as well as to help the customers in selecting an appropriate location for different levels of noise.

Now the library would like to hear your initial response to the introduction of the Sound Zones, as well as gather feedback for future improvements. The questionnaire is open until Sunday 21st of May 2023.

We are extremely grateful for all responses!

Sustainability Studies Network expands – already eight Finnish higher education institutions are members

The Sustainability Studies Network established by the University of Eastern Finland, the University of Jyväskylä and the University of Turku expands as the University of Helsinki, the University of Lapland, the University of Oulu, the University of Vaasa and LAB University of Applied Sciences join the network.

With the new members joining, the network’s course selection broadens and becomes more versatile. Through the network, students of the member higher education institutions can find courses related to sustainability and the environment that their home institution does not offer. The courses are open for all degree, doctoral and exchange students of the member higher education institutions.

“The Sustainability Studies Network offers students an opportunity to take sustainability-themed courses from different higher education institutions and faculties. Through the network, we strengthen the cooperation of the higher education institutions and increase the number of courses available to students,” head of the network’s coordination group, Senior Lecturer Outi Ratamäki from the University of Eastern Finland says.

Applications to courses are invited twice a year

The Sustainability Studies Network has been piloted by the University of Eastern Finland, the University of Jyväskylä and the University of Turku in the academic year 2022-2023. The expanded course selection is offered from the beginning of the academic year 2023-2024.

The call for applications for the courses offered through the network will open in August 2023. In this application round, students can apply for courses offered throughout the academic year. Later in the autumn, there will also be a supplementary call for applications for courses organised in the spring semester. Students can choose one or several courses from the course listing, according to their own interest. Most courses are offered either online or remotely.

More information about the network can be found at www.kestavyysopinnot.fi/. The course selection will be updated to the webpage later this spring.

Students can study courses through the network without including them in their major or minor subject studies. If a student wants to include the courses in their degree, they should contact their supervisor at their home higher education institution.

Further information:

Outi Ratamäki, head of the coordination group of the network, University of Eastern Finland, outi.ratamaki@uef.fi, p. 050 465 1592