The general emergency number is 112. Call this number only in life threatening-situations, such as a fire, a sudden illness or accident. Calls to this number are free of charge. When dialling the emergency number (112), you do not need an area code, not even when calling from a mobile phone.
If your emergency requires the help of the police, call the general emergency number 112. On a matter that is not a life-threatening emergency contact the local police. Read more information on the services of the police.
Students may also use the municipal health services, especially in case of serious illness or emergencies or when FSHS is closed (evenings and weekends).
Four different health care sectors
- Finnish Student Health Service (for the Master’s and Bachelor’s degree students only, not for exchange students)
- Public Health Care
- Private Health Care
- Occupational Health Care
Finnish student health service, FSHS
- Offers preventive health care, medical care, mental health care and dental care (NOT emergency health care).
- Available for the students in Bachelor’s and Master’s programmes who have paid the Healthcare fee for Students in Higher Education to KELA: https://www.kela.fi/healthcare-fee-for-students-in-higher-education
- NOT available for exchange students.
- NOT available for the PhD students.
Fnnish Student Health Service (opens in a new tab) (Ylioppilaiden terveydenhuoltosäätiö, YTHS) provides all Bachelor’s and Master’s degree students of the University of Eastern Finland, with preventive health care, medical care, mental health care, and dental care. Please note that FSHS offers NO emergency or hospital treatments, nor maternity care. The services of FSHS are limited and only available during the opening hours. In case of an emergency, for example, you will need other health care services. FSHS runs health centres in 16 university towns and the student can have treatment at any of the centres.
Student Health Care Fee
Please note that FSHS provides health services only for degree students (not available for exchange students) who have paid the health care fee to KELA. Further information on the health care fee from KELA’s website: https://www.kela.fi/healthcare-fee-for-students-in-higher-education (opens in a new tab).
Booking an appointment with FSHS Please note that the online services of FSHS will not work if your Finnish personal identity code is not in Peppi Student register! If the code is not under your personal information in Peppi, please contact the Student and Learning services at opiskelu(a)uef.fi
The consultation fees for students at FSHS are very reasonable and services like consultation with a nurse or a general practitioner are free of charge.
Please note that if you are given a referral to Public Health Care, for example to the North Karelia Central Hospital or the Kuopio University Hospital, you will be charged the valid fees and you will not get any student reductions.
You should make an appointment for each visit to FSHS. If you are unable to keep the appointment, remember to cancel it no later than the day before in order to avoid any fees. The nurses, however, are available for consultation every morning without an appointment. For dental care you should be prepared to wait even up to a month for an appointment. Only in the case of an acute toothache it is possible to provide you with treatment during the same day.
Students who cannot use the Finnish Student Health Services are advised to use the public or private health services.
Public health care in Finland
If you are an EU citizen, you can use public health care. Please note that you should have your European Health Insurance Card or proof of health insurance available when booking and having a consultation with a General Practitioner (GP). Consultation is subject to fees.
Making an appointment at a health care centre in Joensuu. (opens in a new tab)
Making an appointment at a health care centre in Kuopio. Only part of the information is in English. (opens in a new tab)
Private health care
Available for everybody who can afford to pay more expensive fees than in the public health care. If you have a private insurance, you might be able to cover the cost from your insurance.
Some private medical centres:
Mehiläinen (opens in a new tab)
Pihlajalinna (opens in a new tab)
Terveystalo (opens in a new tab)
Occupational health care (for uef staff)
Available for the UEF staff members. Further information in Guide for International Staff (opens in a new tab).
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EU citizens
Before arriving in Finland all EU citizens are advised to obtain European Health Insurance Card (opens in a new tab) from their home country and always carry it with them. This card entitles everybody to treatments at the same price as Finns in case of sudden illness or accident. If you do not have the card, please ask your own health insurance office to send it to you. Finland also has social security agreements related to health care with some other countries but we advise you to carefully check the coverage of the insurance agreement and conditions on which benefits are available at your own health insurance office before arriving in Finland.
Please note that in addition to the European Health Insurance Card you will need a travel insurance because the EHIC covers the costs only in Finland and only under the same conditions as for the local people. So if you travel outside Finland or need a transportation back home when ill, it will not cover those costs.
Non-EU citizens
Non-EU/EEA citizens are advised to take a private health insurance with sufficient coverage which is a prerequisite for getting the residence permit for Finland. Further information on student insurance (opens a new tab).
Medical history and prescriptions
Please note that you should take your prescriptions with you if you have an illness that requires regular medical treatment. It is also recommended that you bring your medical history, translated into English, with you. In Finland, supermarkets and grocery stores are not allowed to sell medicine. Medicines are sold only at pharmacies (apteekki). Most pharmacies display a notice giving the address of the nearest pharmacy on call by night.
No vaccinations are required for registration at the University of Eastern Finland.
It can be quite challenging to study in new surroundings and in a foreign language. Please be patient and do your best, but also don’t forget to relax. Remember your own ways of reducing stress. Do not be too hard on yourself. Keep in mind that you can always talk about your problems, whether big or small, with your fellow students, with the university staff or with health services.
In all kinds of problems with your studies, there are plenty of people to turn to. Please do not hesitate to contact:
Do not hesitate to contact the staff of the University of Eastern Finland if you find yourself in any distressing situations.
Contact person in the case of crisis
Coordinator, International Mobility Services
Tel: Joensuu +358 50 382 1814, Kuopio +358 40 355 2146
E-mail: [email protected]
- Insurance
- Residence-based social security
- Personal safety
- Poison information centre in Helsinki (opens in a new tab) The Poison Information Centre answers questions concerning the prevention and treatment of acute poisonings every day around the clock. They offer instructions for first aid in poisoning, list of substances causing most common causes of poisoning, and a list of common poisonous mushrooms in Finland.
- Sexual health and sexual minorities: We hope our students remember to take care of their sexual health. Find more information from Student Health Service (opens in a new tab, not available for exchange students) or public health care: Joensuu SiunSote (opens in a new tab) or Kuopio Wellbeing Services County North Savo (opens in a new tab) or private health care. In general, Finland is open-minded towards sexual minorities, although people’s personal attitudes may naturally differ a lot. Younger generations, in particular, are usually very tolerant and welcoming. In Finland, it is also prohibited by law to discriminate people based on their sexual orientation. Seta (Association for Sexual Equality in Finland) organises local activities, meetings and parties. Seta also provides support services for their members. Hobiles (page only in Finnish) is a member organization of Seta functioning in the Joensuu area and Pohjois-Savon Seta in Kuopio (opens in a new window).
- Narcotics: It is prohibited to possess any narcotics during your stay in Finland, as all narcotics are illegal in Finland. The use and possession of narcotics are punishable acts in Finland, as are production, sale, import and transport of narcotics. Anyone in possession of illegal narcotics, including hash and marihuana, runs the risk of being arrested and expelled from the country or being imprisoned. Drug dealing carries a heavy prison sentence.Imports of medicinal products are controlled. Limitations on amounts of medicinal products that can be imported by a passenger are dependent on whether a product is considered a self- medication product, a prescription drug, a narcotic drug or a veterinary drug according to the Finnish classification. There are restrictions concerning the import of narcotic drugs and other drugs, and therefore it is important to check the regulations before your arrival to Finland. Mail order sales of drugs to Finland are prohibited, as is delivery of a medicinal product by courier. Medicinal products can be sent to Finland from EU countries on the conditions stated in the regulations. Moreover, obtaining medicinal products via the Internet is not allowed.Substance abuse programme for students