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Maintenance break on UEF Zoom, 24.6.2024, estimated time is 19:00-24:00

Change in schedule: maintenance break in UEF Zoom Monday 24th June, estimated time is 19:00-24:00 During the maintenance break service is not available. Break could be shorter than expected.

Also: integration between Zoom and Panopto is not in use on Monday 24th June. Please note that your Zoom recording won’t be saving to Panopto if your meeting takes place on Monday.

Digital Services in the May Day opening hours

Our customer service points in Joensuu and Kuopio are open
Tuesday 30.4. 10.00-13.00.
On Wednesday 1.5. our offices are closed.

Our call centre is open from
Tuesday 30.4. 8.00 – 14.00
On Wednesday 1.5. the service is closed.

Chat will be open
Tuesday 30.4. 9.00 – 14.00
On Wednesday 1.5. the service is closed.

Normal service requests can be submitted via

We wish you all a sunny May Day!

IT Servicedesk opening hours during the holidays

Phone service is open:
23.12. at 8-13
26.12. closed
27.12.2022 – 5.1.2023 monday – friday at 9-14
6.1. closed
9.1. normal opening hours

Chat opening hours
23.12. at 9-13
26.12. closed
27.12.2022 – 5.1.2023 monday – friday at 9-14
6.1. closed
9.1. normal opening hours

IT-servicedesk customerpoint

Joensuu and Kuopio
23.12. ja 26.12. closed
27.12.2022 – 5.1.2023 monday – friday at 10-14
6.1. closed

While other service channels are closed, you may use and normally to submit service requests or request tech support.

Merry Christmas and a Happy New Year 2023!

Multi-Factor Authentication (MFA) Has Been Enabled With Shibboleth And Haka Services on 15 Aug 2022

Multi-factor authentication (MFA) has efficiently reduced phishing of UEF user accounts and inflicted security breaches. All UEF user accounts use multi-factor authentication when logging into email and other O365 services (applies to staff members and comparable users, students, CCL students and external users).

In order to guarantee information security, it is necessary to introduce MFA into further services. Starting 15 Aug 2022, MFA has been enabled with some other services that use UEF user accounts or HAKA authentication to log in.

How may this change affect you?

When logging into UEF services using Shibboleth or HAKA authentication with a UEF user account, you have to authorize the login with your mobile device. UEF email service, for example, uses a similar method.

Shibboleth/HAKA services include:

  • Staff applications, Certia Servicedesk,, M2, Opintopolku, ResearchProfessional database, Rondo, SoleTM, Academy of Finland eServices Sara, UEF Connect (website updates), Webropol
  • Student applications Digicampus Moodle, Primo (library), SoleMove,

Shibboleth enabled services with multi-factor authentication have been tested during the summer. Enabling MFA doesn’t have significant effects for the end user. Even though MFA improves information security, its introduction would seem to improve the end user experience. Issues with two services were identified during the testing period and they have been excluded from MFA.

If you experience any issues with one of these services, please use the eServices portal to report it ( -> Report IT issue)

Recommendation: Use the Authenticator app with MFA

If you have a smartphone, install the Authenticator app and use it with UEF MFA. It’s more secure and user friendly than SMS authentication.

Microsoft Authenticator app deployment instructions (New tab)

Instruction video (New Tab)

Recent delays with IT systems of the University of Eastern Finland

The University of Eastern Finland’s new user account and email address creation has suffered from delays that has caused issues with logging in to the systems. User access rights management has also suffered from these delays.

The issues have been especially visible for new students of Spring 2022. Other students may also have had login issues with Peppi or email.

The causes for the issues have been found and corrections are being made. The situation should improve during this week.

In addition, email has been detected with a fault, that has caused a delay in the handling of the requests sent. The fault has been fixed and the queue is being processed as quick as possible.

We are sorry for any inconvenience.

Further information:

IT Services,