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Need eSupport? Visit asiointi.uef.fi

eServices – asiointi.uef.fi is a solution combining the various customer service channels into one whole. In this bulletin, we will tell you about the eServices mainly from IT Services’ and eLearning Support Services’ – Oppitupa and Oppari – points of view.

With eServices, you can

  • read acute and current announcements as well as news concerning UEF digital services.
  • use self-service and search for answers to your problems in “tips and tricks” – please note that Heimo (sign with UEF account) and Kamu are also full of instructions.
  • submit orders, service requests and applications using digital forms.
  • speed up the processing of your case by choosing the corresponding service.
  • report IT issues (such as connectivity, usage rights, …) – report all the details of how and where the issue appears and copy the whole error message, if possible.
  • submit a question or a service request for other UEF services, if you can’t find an answer in Heimo’s or Kamu’s instructions.
  • follow the status of your request, discuss the issue, submit additional information and get IT professional’s point of view.

If you are unable to login to eServices, you can contact IT Services or eLearning Support Services by

  • Using the IT Services chat to contact customer service or an IT professional.
  • Visiting our customer service desk on campus.
  • Sending an email to servicedesk.
  • Calling customer service on the phone.

Instructions, contact info and opening hours:

Support Model for Digital Services: Level 0 / Self-Service; Level 1 / Servicedesk and Oppari; Level 2 / UEF's Internal Specialists; Level 3 / External Operators.

Free physical activity counselling for students

SYKETTÄ Kuopio University Sports Services’ new physical activity counselling service offers free and low-threshold individual counselling and support for students who do not exercise enough for their health and well-being, or who need advice on how to become more active in their everyday lives, or support in starting physical activity.

Physical activity counselling consists of a maximum of five meetings with a physical activity counsellor. The content of the meetings is planned according to the client’s wishes and objectives. The aim of the counselling is to help the client to find a way of moving that they like and to increase their well-being in everyday life.

The service is intended for students of the University of Eastern Finland, and it does not require a SYKETTÄ sticker.

If you’re interested in service, please contact physical activity counsellor Saija: 044 7856832 or saija.pohjanvirta@edu.savonia.fi.

Read more about this service: https://xn--sykett-gua.fi/kuopio/en/physical-activity-counselling/

Data protection records: https://xn--sykett-gua.fi/kuopio/en/contact/data-protection-records/

Exceptions to Student and Learning Services’ customer service opening hours

Upcoming exceptions to opening hours

On Friday 14 October 2022, the Student and Learning Services’ customer service desk in Kuopio closes already at 12 pm (12:00). The phone service as well as the customer service desk in Joensuu are open until 3 pm (15:00).

During week 42, the Student and Learning Services’ customer service is open as follows:

Phone serviceCustomer service desk, JoensuuCustomer service desk, Kuopio
Week 42
Monday17 October 202210 am - 3 pm10 am - 3 pmclosed
Tuesday18 October 202210 am - 3 pmclosedclosed
Wednesday19 October 202210 am - 3 pmclosed10 am - 3 pm
Thursday20 October 202210 am - 3 pmclosedclosed
Friday21 October 202210 am - 3 pmclosed10 am - 3 pm

Current opening hours

The Student and Learning Services’ customer service desk is open on Mondays, Wednesdays and Fridays from 10 am to 3 pm.

If you are unable to visit the customer service desk during these times, please contact us by email or phone, and we can set up a meeting for a different time.

Visiting address: Joensuu Aurora A, 1st floor; Kuopio Canthia, 2nd floor

Email address: opiskelu@uef.fi (Please note that there might be delays in responses during vacation times)

Phone number: +358 (0)29 445 8900

Phone service: Mon-Fri from 10 am to 3 pm UTC +2

Exceptions to Student and Learning Services’ customer service opening hours

Upcoming exceptions to opening hours

On Wednesday 5 October 2022, the Student and Learning Services’ customer service desk and phone service close already at 12 pm (12:00).

On Friday 7 October 2022, the Student and Learning Services’ customer service desk and phone service close already at 2 pm (14:00).

Current opening hours

The Student and Learning Services’ customer service desk is open on Mondays, Wednesdays and Fridays from 10 am to 3 pm.

If you are unable to visit the customer service desk during these times, please contact us by email or phone, and we can set up a meeting for a different time.

Visiting address: Joensuu Aurora A, 1st floor; Kuopio Canthia, 2nd floor

Email address: opiskelu@uef.fi (Please note that there might be delays in responses during vacation times)

Phone number: +358 (0)29 445 8900

Phone service: Mon-Fri from 10 am to 3 pm UTC +2

Conversational Spanish and Latin-American culture (2 ECTS)

This term, the UEF Language Center is offering a Conversational Spanish course taught by our Colombian Intern.

If you are interested in practicing and improving your conversational skills in Spanish, interacting with native speakers and getting a taste of the Colombian Culture, join us in this fun immersion language experience. The course will be taught by a native Spanish speaker Jeison Fabian Díaz Hernández.

We have two options for our students:

KK00CZ65-3001 Joensuu: Conversational Spanish and Latin-American culture Held in person in Joensuu, starting on October 14th

KK00CZ65-3002 Joensuu, Kuopio: Conversational Spanish and Latin-American culture Taught online, starting on October 10th

The registration is now open on Peppi and it ends on Oct 21st.

The in-person course will take place on Fridays from 10–12 and the online one on Mondays from 16–18. You can find more information in Peppi.

¡Sean todos bienvenidos a nuestro curso! La clase está chévere.

Latin America
Latin America

Cross-cultural communication course (1 ECT) for International students at the Kuopio campus

How to communicate effectively in cross-cultural situations? Do you want to develop oral English skills and confidence in speaking English?

Join the Cross-cultural communication in professional encounters course (1 ECT) organized by the Language Centre.

In this course, there is a special focus on practicing language needed in customer/patient-practitioner interaction and the challenges of a multicultural work environment.

The course will be held 8 Nov–28 Nov at the Kuopio campus:
8.11. (13.15-14.45, room CA401)
10.11. (Independent study session)
17.11. (13.15-14.45, room CA500)
22.11. (12.15-13.45, room CA204)
23.11. 12.15.-13.45, room CA304)
28.11. (10.15.-11.45, room CA204)

Enrollment in Peppi with code KK00CT44-3001 Oct 28 at the latest.
Please check also Language Centre Yammer for more information.

The course is primarily intended for students in international Master’s degree programmes. If there are places, students in international Bachelor degree programmes and exchange students are also welcome.

Please note that the course requires presence on Kuopio campus.

For further information please contact course teachers Hanne Lahti, hanne.lahti@uef.fi or Tommi Kakko, tommi.kakko@uef.fi.

Cross Cultural
Cross Cultural

Welcome to respond to the student survey about learning and studying in higher education!


The aim of the survey is to obtain diverse information on students’ experiences and views on learning and studying in higher education. We hope that every higher education student will respond to the survey based on their own experiences of studying. Everyone’s answer is important.

The survey is part of the Evaluation of the state and reform of higher education pedagogy, which is implemented by the Finnish Education Evaluation Centre (FINEEC). For more information on the evaluation, visit the project website

The deadline for responding is 7.10.2022. Responding takes around 20-25 minutes. The survey is here.

Some of the answers may be used in the Evaluation of Government’s key projects for higher education 2017–2022. Once the evaluation has been completed, the responses will be archived, and they can be handed over for research use. The answers that will be archived will be anonymised. The results of the survey will be reported in a way that makes it impossible to identify individual respondents.

Thank you for participating in the evaluation!

Autumn 2022 Sports afternoon on 5 October – programme available now!

SYKETTÄ Sports Afternoon will be held on Wednesday 5th of October 2022 on Joensuu and Kuopio Campuses, in collaboration with the UEF, Karelia UAS and Savonia UAS. The sports afternoon begins at 12:15 pm, and there is no teaching in the afternoon.

SYKETTÄ Sports Services organizes the sports afternoon programme, but no SYKETTÄ sticker is required to participate. On sports afternoon, a wide variety of different exercise options are available both indoors and outdoors, and arranged by external partners. Some of them are free of charge, while others include a separate fee.

The sports afternoon program also includes all the classes on the SYKETTÄ sports calendar that day! To participate in classes and turns in sports calendar on sports afternoon, you don’t have to have a valid SYKETTÄ sticker, but you must be registered as a user and enroll on classes and turns.

The sports afternoon programme is now published! City-specific sports afternoon programs and enrollment schedules can be found on the following websites:

Programme site Joensuu

Programme site Kuopio

Reform of Finnish language education enhances international experts’ integration into Finnish society

New narrative learning materials facilitate integration into Finnish society.

The University of Eastern Finland is reforming its provision of Finnish language education available to international students and staff. As of autumn 2022, learners can start their Finnish language studies already before arriving in Finland. The selection of courses has been expanded to cater to the needs of learners in the campus cities in Joensuu and Kuopio, as well as to the needs of learners taking courses remotely from abroad.

Studies in Finnish as a Second Language are nowadays included in nearly all Bachelor’s and Master’s degrees completed in English. According to Director Lauri Tolkki of the UEF Language Centre,the reform is a way for the university to strengthen the engagement of international experts with the region.

“In the past, it was sometimes difficult for people to get onto courses if their arrival in Finland was delayed. Now, learners can flexibly start building their language skills already before their other studies begin,” Tolkki says.

The learning materials used on Finnish language courses have also been renewed to form an entity that is both narrative and locally oriented. The characters appearing in the stories are in a similar phase of life and have similar everyday experiences as learners on the courses do. The learning materials that have been adapted to learners’ life situations create common ground and further facilitate integration. The stories are also a natural way to learn about everyday life in eastern Finland, about the campus cities, as well as about Finnish society and what working life in Finland is like.

“The reform has also enabled the development of more tailored solutions and materials for international members of the staff at the University of Eastern Finland. Similar narrative materials have previously been piloted, and further developed based on encouraging feedback, on courses aimed at European students in the YUFE Alliance, as well as on courses for university staff,” says Katri Niemi, University Teacher of Finnish.

The Language Centre offers studies in Finnish as a Second Language for complete beginners and up to level B1 of the Common European Framework of Reference for Languages (CEFR). Niemi and University Lecturer Tapio Hokkanen, who have been developing the new materials, are also delighted about a new colleague, Elina Heimala, joining the Language Centre.

“It is great to be part of an innovative team that develops Finnish language education from the viewpoint of learners’ needs and initial situations. In the end, the adoption of a language and a culture boil down to a strengthened feeling of inclusion and integration,” Heimala says.

The reform has been supported by the university’s strategic funding.

“We’ve also prepared a placement test to facilitate learners’ choice of courses, and we’re currently working on materials that offer a sneak peek into the Finnish language,” Hokkanen says.

New teaching arrangements will be tested this academic year and courses will be further developed based on experiences and feedback received.

For further information, please contact:

Lauri Tolkki, Director of Language Centre, University of Eastern Finland, lauri.tolkki@uef.fi, tel. +358 50 308 1799

Multidisciplinary Studies for Sustainable Future now available to UEF students

Starting from the academic year 2022–2023, the University of Eastern Finland offers a diverse and multidisciplinary minor on sustainable development, known as Studies for Sustainable Future. Available to all Bachelor’s, Master’s, doctoral and exchange students at the University of Eastern Finland, the minor brings together courses on sustainability from different disciplines, focusing on environmental issues and natural resources.

Studies for Sustainable Future offers students, regardless of their major, an excellent and comprehensive opportunity to deepen their understanding of issues relating to sustainability. The minor is highly topical, since the various sustainability challenges we are facing require rapid solutions that can be found through multidisciplinary collaboration. Furthermore, multidisciplinary expertise in sustainability-related issues is also in high demand on the labour market.

Studies for Sustainable Future includes courses from all faculties of the University of Eastern Finland. The diverse selection of courses available in the minor is an indication of the strong and diverse expertise of the University of Eastern Finland especially in themes relating to environmental issues and natural resources. The minor also encourages members of the teaching and research staff to engage in multidisciplinary collaboration, and to think about future needs for sustainability education and research.

Studies for Sustainable Future offers a wide range of courses

Studies for Sustainable Future can be completed as basic and subject studies. The broad selection of courses is divided into thematic modules offered in Finnish, and there is also one module available in English. The basic studies available in English include one introductory and mandatory course. In the English-language module, the basic studies can be completed online or otherwise remotely. 

More detailed information about the course selection is available in Peppi. To learn more about Studies for Sustainable Future, please see: https://youtu.be/18R_Joxfq9Y

For further information, please contact:

University Lecturer Outi Ratamäki, head of the minor, University of Eastern Finland, outi.ratamaki@uef.fi, tel. +358 50 465 1592