Use asiointi.uef.fi for service requests. Our phone service is open normally 8.00-15.00.
Chat service is closed for the whole day.
Regards, IT Servicedesk, UEF
Category: IT Services
Recent delays with IT systems of the University of Eastern Finland
The University of Eastern Finland’s new user account and email address creation has suffered from delays that has caused issues with logging in to the systems. User access rights management has also suffered from these delays.
The issues have been especially visible for new students of Spring 2022. Other students may also have had login issues with Peppi or email.
The causes for the issues have been found and corrections are being made. The situation should improve during this week.
In addition, opiskelu@uef.fi email has been detected with a fault, that has caused a delay in the handling of the requests sent. The fault has been fixed and the queue is being processed as quick as possible.
We are sorry for any inconvenience.
Further information:
IT Services, servicedesk@uef.fi
Automatic deployment of Multi-factor authentication (MFA) for all users of UEF’s Microsoft environments
Deployment of Multi-factor authentication (MFA) for UEF users has been done and in the future MFA will be automatically applied to all users using UEF’s Microsoft 365 environment. The deployment concerns both student and staff users. MFA will be also deployed for outside stakeholders accounts. UEF employees should take note of the deployment of MFA if non UEF users are invited to UEF Microsoft 365 groups with other than UEF email address.
If you still haven’t registered MFA it will be automatically applied to your account on 1.11.2022.
Instructions on how to start using MFA can be found on IT Services webpage – uef.fi/en/tipa (new tab).
We recommend using an authenticator app for MFA confirmation. If you have a smart phone, using Microsoft Authenticator to authenticate the login is more safe and user friendly option than a text message. You can find instructions for Authetincator at uef.fi/en/tipa (new tab).
You can modify your MFA settings if needed here: https://aka.ms/mfasetup (new tab).
If you have a user account that has multiple users e.g. to test systems or a shared mailbox, please notify about it as soon as possible to servicedesk@uef.fi. MFA will not be deployed to the notified accounts.
New version of the UEF data processing instructions
Information security policy and other supplementary security instructions and guidelines must be reviewed and updated regularly.
The University’s data processing rules and supplementary instructions have been supplemented and expanded. The aim is for the guidelines to better support day-to-day data processing.
The changes will take effect immediately, and up-to-date versions will be made available on the Information Processing Instructions (opens in a new tab) (requires logging in) and Information Security Rules (opens in a new tab) (requires logging in) pages in Heimo. IT Services is responsible for updating these pages and implementing the new instructions.
More information: chief information security officer Olavi Manninen (opens in a new tab)
HAKA Login Method Server Update 23.8.2021 at 14:15-16:00
UEF HAKA (shibboleth) (idp.uef.fi) servers will be updated on 23.8.2021 at 14:15 – 16:00.
Services are available normally during the update and outages are expected.
Appearance of the idp.uef.fi login will be changed after the update.
Users have to login again to services after the update. If multiple browsers are used to login to the services, acceptance to disclose information to the services has to be accepted again.
The update will enable multi-factor authentication.
Regards,
IT Services, UEF
The service desk of Oppar and the IT service in Joensuu is closed on 25th of August
The service desk of Oppari and the IT service will move back to Carelia building and will be closed on wed 25th of August. The service counter will be open again on Thu 26th of August on weekdays from 9 am to 6 pm, on Saturdays from 10 am to 2 pm. Please check for exceptional opening hours at Kamu.
Teams: location change of video recordings on June 18, 2021
Video/meeting recordings storage change to OneDrive and SharePoint on June 18, 2021. Read more (new tab).
UEF will switch from Skype for Business to Teams from 3 May 2021
UEF will switch from Skype for Business to Teams from 3 May 2021. Read more (new tab).
The entire UEF will switch to using Teams as of May 3, 2021
The entire UEF will switch to using Teams as of May 3, 2021. Read more (new tab).