Refine your search

How to get support for your studying?

Guidance and counselling for your studies

Digital support and study facilities

Learning support

Student and Learning Services’ Customer Service

The Student and Learning Services’ customer service desk offers general study counselling, information on term registration and study rights and maintains the student register. Changes to personal information are done at the Student and Learning Services’ customer service. The customer services desk also provides study certificates and transcripts of records.

Phone number: +358 29 445 8900

  • phone service: Mon–Thu from 12 to 2 pm (12–14)

Opening/office hours:

You can find up-coming exceptions to opening hours here there are any:

Before contacting us, please check if you can find the answer to your question in Kamu or in KamuBot!

Email address: [email protected]

  • If your message contains confidential attachments, for example a document providing grounds for statutory absence, send it from your UEF email. All email exchange between UEF email addresses are encrypted. If your UEF account does not work and you want to send us encrypted email, please contact us and we will give you instructions on how to send your message encrypted.

Visiting address:

  • Joensuu Campus, Aurora building, entrance A, ground floor (Yliopistokatu 2)
  • Kuopio Campus, Canthia building, 2. floor, Oppari (Yliopistonrinne 3)

Postal address:

  • Joensuu: University of Eastern Finland, Student and Learning Services, P.O. Box 111, FI-80101 Joensuu
  • Kuopio: University of Eastern Finland, Student and Learning Services, P.O. Box 1627, FI-70211 Kuopio

Languages of degrees and instruction

In accordance with the provisions of the Universities Act (558/2009), the language of instruction and degrees at the University of Eastern Finland is Finnish. The university may also decide on the use of another language as the language of instruction and degrees, including study attainments.

This regulation stipulates the languages of degrees and instruction of the university, as well as
the language of completion of a course and the language of the thesis.

The regulation applies to Bachelor’s and Master’s degree programmes at the University of Eastern Finland, with the exception of degree programmes in languages and language and communication studies. In international degree programmes, the language of study,
instruction and degrees is English.

Part 1

The Faculty Council may decide on the use of a language other than Finnish in connection with the approval of the curriculum, taking into account the implementation of educational responsibility (Education Regulations, Section 26).

The language of the degree is the language in which the degree programme is implemented, also indicated in the curriculum of the degree programme. The majority of the compulsory part of a degree programme must be provided in the language of the degree. The compulsory part refers to basic, intermediate and advanced studies of a major or similar, or equivalent studies. ‘The majority’ means more than 50 % of the total amount of credits in the degree programme. As a rule, teaching on the courses of the compulsory part of a degree must be organised entirely in the language of the degree. An exception can be made in individual cases for pedagogical reasons.

Example: Most of the degree programmes at the University of Eastern Finland are conducted in Finnish. The university also offers degree programmes where the language of degrees is English.

Example: In a degree programme conducted in Finnish, all other studies except for basic and intermediate studies can be provided in English. Less than 50 % of basic and intermediate studies can be provided in English.

Example: As a rule, the courses of the Finnish-language part of the degree programmes are taught in Finnish. In these degree programmes, students are always entitled to instruction in Finnish for the majority of their basic, intermediate and advanced studies.

Part 2

Each course has a language of instruction, and the language of instruction of the course is the one in which most of the teaching is provided (Education Regulations, Section 26). The course description shall indicate the language of instruction (Education Regulations, Section 19). If the language of instruction is other than Finnish, the course description shall indicate in which language the student can take the exam or complete another attainment related to the course (Education Regulations, Section 19). One or more languages may be used in teaching.

Example: The language of instruction is confirmed in the curriculum.

Example: When the language of instruction of a course is Finnish according to the curriculum, teaching (e.g. lecture, seminar) can be arranged in English for a maximum of less than 50 % of the student’s total workload on the course.

Part 3

The course assignments, exam questions (or equivalent) and answers are given in the language of instruction of the course, in which case it is also the language of completion of the course.
The language of the course refers to the language in which students complete their assignments on the course (e.g. learning assignments, reports, exam, learning diaries, etc.). In a degree programme conducted in Finnish, the student has the right to use Finnish or another language in accordance with the curriculum for both written and oral attainments (Education Regulations, Section 26).

Example: In a degree programme conducted in Finnish, the student always has the right to use Finnish in study attainments (such as learning assignments).

Part 4

The study material for courses is selected primarily on the basis of pedagogical consideration, taking into account the possibility to utilise the latest research data on a course. Regardless
of the language of instruction and completion of a course, material may also be offered in
other languages approved by the university. Decisions on study material and the language used
are made in connection with the approval of curricula, or in another process approved by the university related to the organisation of teaching.

Example: The language of instruction and completion is typically Finnish or English. Study material in German, for example, can be confirmed in the curriculum.

Part 5

At the discretion of the university, teaching can also be offered in language versions using, for example, recordings, subtitles or interpretation.

Part 6

As a rule, the thesis included in the Bachelor’s or Master’s degree is written in the language of the degree of the degree programme or the language specified in the curriculum. Decisions on the right to use another language in the thesis shall be made by the head responsible for education of the department/school/institute/unit. (Education Regulations, Section 26).

Academic Rector’s decision (pdf in Intra, requires registration)

Registration instructions for exchange students

These registration instructions are for exchange students starting their studies at UEF. If you are a new bachelor’s or master’s degree student, here you can find the registration instructions for new bachelor’s and master’s degree students.

The academic year at the University of Eastern Finland officially begins on 1 August and ends on 31 July. The autumn semester courses will begin from 1 September 2026 and the spring semester courses from 7 January 2027.

As a new exchange student, you must register as being present before they can start their studies. You can register either online or in person at the Student and Learning Services after arriving on campus.

On this page you can find information on the following subjects:

How to register

We recommend you register online before arriving on campus. If this is not possible, then you can register in person at the Student and Learning Services’ Customer Service on campus.

Option 1: Register online

To register online, fill out and submit the online registration form (opens in a new tab). If you choose to join the Student Union, attach the receipt for the Student Union membership fee to the form. You can find the payment instructions in the Student Union membership section below.

Option 2: Register in person

If you do not register online, you must register in person at the Student and Learning Services’ customer service once you are in on campus.

When you register in person, bring the following documents with you:

  1. Your registration form (docx) filled out and signed
  2. A valid ID document (for example, your passport)
  3. Your receipt for the Student Union membership fee, if you choose to join the Student Union (see the next section for details). Accepted receipts include a receipt from the student union (if you paid at the student union office), a receipt issued by your bank, a printout from your online bank or a picture of these.

Student Union membership

Student Union (ISYY) membership is voluntary for international exchange students. You can find information on the membership benefits for exchange students on the ISYY website (opens in a new tab).

If you want to join ISYY, you can pay the membership fee in one of the following ways:

  • In person at the Student Union offices (opens in a new tab) after arriving on campus. You can pay with cash or credit card. Please note that banknotes larger than 50 € are not accepted.
  • By bank transfer to the Student Union bank account using the payment details below.

Membership fees:

  • Spring semester 2026: 37€
  • Full academic year 2026-2027: 73€
  • Autumn semester 2026: 36€
  • Spring semester 2027: 37€

Please note:

  • Remember to keep the payment receipt – you will need it when you register.
  • You are responsible for any transfer fees or service fees that your bank may charge.

Bank transfer details:

Recipient: Student Union of the University of Eastern Finland
Recipient’s address: Yliopistonranta 15, FI-70211 Kuopio, Finland
Bank name: Osuuspankki/OP Bank/Pohjola Bank Pl
Bank address: Koskikatu 9, FI-80100 Joensuu, Finland
IBAN: FI37 5770 0520 2461 63
BIC/SWIFT: OKOYFIHH
Message: Your full name and date of birth (dd/mm/yyyy)

Activating your UEF user account for the university’s information systems

All UEF students need a UEF user account. You need the account to, for example:

  • log in to the university’s information systems
  • use your UEF email
  • sign up for courses and exams

After you have received a confirmation email about your successfull registration, you will need to follow these steps in order to get a UEF user account (instructions are also in the confirmation email):

  1. Follow the instructions for getting a UEF user account
  2. Complete strong identification. This is a security step required by Finnish regulations.
  3. Register as an MFA (multi-factor authentication) user. MFA adds an extra layer of security to your account by requiring a second verification step (for example, a code sent to your phone) when you log in.

Here you can find more detailed information on activating your UEF user account (opens in a new tab).

Your UEF user account will start working once all of the following conditions are met:

  • you have registered as present
  • your study right has started
  • you have activated the account
  • you have been strongly identified and
  • you have registered as an MFA user.

If you have any questions regarding activating your account, please contact the Digital Services (opens in a new tab).

Finnish personal identity code

If you stay in Finland for longer than three months, you should obtain a Finnish personal identity code (henkilötunnus in Finnish). The identity code is important because it is used to transfer information between the university and various services. You will also need it for everyday matters such as:

  • opening a bank account
  • visiting a hospital or health centre
  • interact with Finnish authorities.

It is highly recommended that you apply for the identity code as early as possible.

Students from EU/EEA countries

As an EU/EEA citizen, you do not need a residence permit, but you should register your residency in Finland by visiting the Digital and Population Data Services Agency (DVV) (opens in a new tab) after your registration to the university is confirmed. Ask to be registered in the Finnish Population Information System and you will receive your Finnish personal identity code.

Students from non-EU/ETA countries

When you are granted a residence permit or a residence card, or when your right of residence is registered by the Finnish Immigration Service, your personal information will in most cases be automatically registered in the Finnish Population Information System. You will usually receive your Finnish personal identity code at the same time

If you did not receive a personal identity code together with your residence permit, visit the Digital and Population Data Services Agency (DVV) (opens in a new tab) during the first three months of your stay. Ask to be registered in the Finnish Population Information System – this means that you will be issued a personal identity code and your Finnish postal address will be registered.

After you receive your identity code

Once you have your identity code, it is very importat that you inform the Student and Learning Services’ customer service (contact information at the bottom of this page) so that it can be saved to the student register. You can do this in two ways:

  • In person: Visit the office and present your identity card or another document that shows your identity code.
  • By email: Contact the Student and Learning Services’ customer service and request instructions for sending the identity code in an encrypted email message. Wait for the instructions before sending your identity code – do not include the code in an unencrypted email for security reasons.

How to get a student card

For exchange students joining the student union is voluntary. If you do not join the student union, you can use the digital student card Tuudo. If you join the student union and pay the student union membership fee, you can use Tuudo, Frank or Slice. You can also order a plastic student card, if you wish.

Before you receive your student card, you can get a meal discount at the campus restaurants with a certificate of study. You will receive the certificate as an attachment in the confirmation email once your registration is complete

Student and Learning Services’ customer service contact information

If you have any questions regarding registration, please do not hesitate to contact us.

Tuition fees and waivers

All degree students at UEF must fund their studies and living expenses themselves. Your primary contact for matters related to tuition fees and tuition waivers is the programme coordinator.

It is essential to ensure that you have secured sufficient funding for the entire duration of your studies before departing from your home country. UEF does not offer any financial support or aid for students facing financial difficulties and cannot provide assistance in emergency situations.

Tuition fee payments

Students selected in 2025 or 2026 intake

The annual tuition fee must be paid by August 31. The tuition fee can be paid in one or two instalments. Please review UEF’s refund policy carefully.

  • If a student who is required to pay a tuition fee fails to pay the fee by the deadline, they must apply for having their study right reinstated.
  • Additionally, the university is required to inform the Finnish Immigration Service (MIGRI) if a student does not start their studies or withdraws. Please be aware that student residence permits are always granted for full-time studies, and Migri reviews completed credits as well.

Students selected for UEF in 2024 or earlier will receive payment instructions from the programme coordinator.

Tuition waivers

The acceptance letter indicates whether a student has been granted a tuition waiver or a UEF Scholarship. Please note that not all students receive one. Students who have been awarded a tuition waiver or UEF Scholarship should note the following general rules:

  • Master’s Programmes: Tuition waivers are granted for up to two academic years (4 semesters).
  • Bachelor’s Programmes: Tuition waivers are granted for up to three academic years (6 semesters).

If students are unable to complete the studies required for their degree within the specified time frame — two academic years for Master’s students and three academic years for Bachelor’s students — they will no longer receive a tuition waiver.

Are there scholarships or tuition waivers available at UEF during studies?
The Finnish Proficiency Tuition Waiver is open to all tuition-fee-paying students who fulfill the required criteria (see details below).

***

Please note that special agreement programmes (e.g., Erasmus Mundus and Joint Degree Programmes) have their own scholarship programmes, and exceptions may apply.

Individual arrangements

From 1.8.2023 (Decision of the Academic Rector 16/2023 §).

When are you entitled to individual study arrangements?

Each student has the right to receive reasonable individual study arrangements based on health reasons. Individual study arrangements can be based on any health reason, such as dyslexia, sensory disability, mental health disorder or learning disability. Individual arrangements may also be granted when the harm caused by an injury or illness is temporary, for example, following an accident.

According to the study regulations, the teacher in charge of a course may grant an exception to the method of completion described in the curriculum in individual cases for a very compelling reason, such as short-term illnesses (e.g., influenza, norovirus, flu, Covid-19). The teacher may allow the student to use a dictionary as an individual arrangement related to language skills, for instance. In such cases the teacher may, under the study regulations, agree on arrangements directly with the student by e-mail without the faculty’s recommendation on the matter.

Not all life situations justify individual study arrangements. Individual arrangements are not granted in cases where the student lives elsewhere than in the campus town. In addition, individual arrangements are not granted due to the student’s working life tensions, nor for reasons arising from the care of loved ones.

As a rule, students are entitled to similar individual study arrangements in teaching/exams as they have been granted in the entrance examination. Since teaching differs pedagogically from student admissions and entrance examinations, a decision on individual arrangements in the entrance exam is not automatically valid for teaching later on. Therefore, students must reapply for individual study arrangements after the student selection.

Every student at the university has the right to apply for individual study arrangements. In addition to degree students, it is also possible for those pursuing open university studies to request individual arrangements.

The Decision of the Academic Rector (pdf) 5.6.2023

Practical Guide to Finland

Finland

Essentials of Finland

Campus cities

Joensuu

Kuopio

Basic Finnish Vocabulary

Credits and grades

Credits

The Finnish national credit allocation and accumulation system is equivalent to the European Credit Transfer and Accumulation System (ECTS). This means that credits (opintopiste) are the same as those in the ECTS. One year of full-time studies requires about 1600 hours of work and corresponds to 60 credits (30 credits per semester). Lectures, exercises, seminars, independent studies as well as examinations have been included in this estimate of required work load of a student.

Grades

Grading of courses at the University of Eastern Finland follows two basic practices: 1) Pass or Fail, or 2) applying a numerical scale with grading from 0-5 (maximum) for passed courses.

The performance (exams and assignments) of each student is compared to the goals of the course. If you want to discuss the principles of grading, please do so at the beginning of the course. Questions concerning credits should be directed to the contact person named in the course description or to the instructor of the course at the first meeting.

Grade
Definition
ECTS scale
5
Excellent
A
4
Very good
B
3
Good
C
2
Satisfactory
D
1
Sufficient
E
0
Fail
F
Pass No number grade given

Transcript of Academic Record

To learn more about transcript of records at the University of Eastern Finland and how to obtain your transcript of records or study certificate go to Kamu page on Transcript of records and study certificate (opens in the same tab).

Please note

Failed or other non-completed courses are not shown in the UEF transcript.

Degree students who have completed all the required courses, the thesis and the maturity test are required to fill out a certificate application form and return it to the faculty office. Further information about degree certificates and graduation (opens in a new tab) can be obtained from the faculties.

Registration after being absent for your first year

These instructions are for you if you have been admitted to the University of Eastern Finland (Bachelor’s or Master’s level) and you registered as absent for your first academic year (or for more years) due to a statutory reason, and you will start your studies after this absence period (for example, one year after you received your right to study).

Before you register

Familiarise yourself with the new student materials and participate in orientation, if possible. You can find further information on the New Students’ orientation page.

Academic year and registration period

At the University of Eastern Finland, the academic year begins on 1 August and ends on 31 July. Under the Finnish Universities Act (558/2009), you must register each academic year as either present or absent.

You must register within the registration period. The registration period starts on 1 June and ends on 15 September.

If you do not register within the registration period, you will lose your study right and you have to apply for reinstatement.

Here you can find more information on annual registration.

How to register

Register as present or absent using the electronic registration form (link opens in a new tab). If you are unable to use the electronic registration form, please contact the Student and Learning Services’ customer service (contact information at the bottom of the page).

If you register as present

If you register as present, you must pay the Student Union membership fee. You will find the payment instructions on the registration form.

The Student and Learning Services Customer Service will confirm the completion of your registration by email.

Registering as absent

You can also register as absent. If you register as b absent, you do not pay the Student Union membership fee. While you are registered as absent, you cannot participate in teaching or complete studies during.

Further information on registration

If you have any questions regarding registration, please contact the Student and Learning Services’ customer service:

Introduction to international studies

As a UEF degree student, you can go on student exchange, get a traineeship abroad, and/or internationalise yourself at your home campus.

University of Eastern Finland is involved in a number of international exchange programmes including hundreds of universities across the world. In addition, our university has signed co-operation agreements with dozens of universities across the world. More detailed information on student exchange programmes is available under the heading Exchange options and exchange destinations.

In addition to interesting courses, exchange students gain new experiences, friends, language skills, and confidence. Your studies will be recognised by your home university, so studies abroad do not normally postpone your graduation.

The Applying and Practical Arrangements section discusses matters related to, for example, applying for studies abroad, financing your studies, and the recognition of studies completed abroad. The section also contains the required forms and various useful checklists, so you should read it carefully when planning your studies abroad.

International traineeships offer students the chance to acquire useful contacts, gain work experience and language skills, and learn the customs and corporate culture of the destination country.

Tutoring international students is a fantastic way to internationalise yourself at UEF – to gain international experience without leaving your home university.

More information: International Mobility Services staff (international(a)uef.fi) and departmental coordinators of international matters.

The information has also been compiled into the downloadable PDF guide titled Student Exchange for the International UEF Degree Students.