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Student and Learning Services’ Customer Service

The Student and Learning Services’ customer service desk offers general study counselling, information on term registration and study rights and maintains the student register. Changes to personal information are done at the Student and Learning Services’ customer service. The customer services desk also provides study certificates and transcripts of records.

Phone number: +358 29 445 8900

  • phone service: Mon–Thu from 12 to 2 pm (12–14)

Opening/office hours:

Exceptions to the Student and Learning Services’ customer service opening hours are announced here:

Exceptionally our customer service and phone service is open from 18 August to 15 September every weekday from 10 am to 3 pm.

Before contacting us, please check if you can find the answer to your question in Kamu or in KamuBot!

Email address: opiskelu@uef.fi

  • If your message contains confidential information, contact us and we will give you instructions on how to send your message encrypted.

Visiting address:

  • Joensuu Campus, Aurora building, entrance A, ground floor (Yliopistokatu 2)
  • Kuopio Campus, Canthia building, 2. floor, Oppari (Yliopistonrinne 3)

Postal address:

  • Joensuu: University of Eastern Finland, Student and Learning Services, P.O. Box 111, FI-80101 Joensuu
  • Kuopio: University of Eastern Finland, Student and Learning Services, P.O. Box 1627, FI-70211 Kuopio

Languages of degrees and instruction

In accordance with the provisions of the Universities Act (558/2009), the language of instruction and degrees at the University of Eastern Finland is Finnish. The university may also decide on the use of another language as the language of instruction and degrees, including study attainments.

This regulation stipulates the languages of degrees and instruction of the university, as well as
the language of completion of a course and the language of the thesis.

The regulation applies to Bachelor’s and Master’s degree programmes at the University of Eastern Finland, with the exception of degree programmes in languages and language and communication studies. In international degree programmes, the language of study,
instruction and degrees is English.

Part 1

The Faculty Council may decide on the use of a language other than Finnish in connection with the approval of the curriculum, taking into account the implementation of educational responsibility (Education Regulations, Section 26).

The language of the degree is the language in which the degree programme is implemented, also indicated in the curriculum of the degree programme. The majority of the compulsory part of a degree programme must be provided in the language of the degree. The compulsory part refers to basic, intermediate and advanced studies of a major or similar, or equivalent studies. ‘The majority’ means more than 50 % of the total amount of credits in the degree programme. As a rule, teaching on the courses of the compulsory part of a degree must be organised entirely in the language of the degree. An exception can be made in individual cases for pedagogical reasons.

Example: Most of the degree programmes at the University of Eastern Finland are conducted in Finnish. The university also offers degree programmes where the language of degrees is English.

Example: In a degree programme conducted in Finnish, all other studies except for basic and intermediate studies can be provided in English. Less than 50 % of basic and intermediate studies can be provided in English.

Example: As a rule, the courses of the Finnish-language part of the degree programmes are taught in Finnish. In these degree programmes, students are always entitled to instruction in Finnish for the majority of their basic, intermediate and advanced studies.

Part 2

Each course has a language of instruction, and the language of instruction of the course is the one in which most of the teaching is provided (Education Regulations, Section 26). The course description shall indicate the language of instruction (Education Regulations, Section 19). If the language of instruction is other than Finnish, the course description shall indicate in which language the student can take the exam or complete another attainment related to the course (Education Regulations, Section 19). One or more languages may be used in teaching.

Example: The language of instruction is confirmed in the curriculum.

Example: When the language of instruction of a course is Finnish according to the curriculum, teaching (e.g. lecture, seminar) can be arranged in English for a maximum of less than 50 % of the student’s total workload on the course.

Part 3

The course assignments, exam questions (or equivalent) and answers are given in the language of instruction of the course, in which case it is also the language of completion of the course.
The language of the course refers to the language in which students complete their assignments on the course (e.g. learning assignments, reports, exam, learning diaries, etc.). In a degree programme conducted in Finnish, the student has the right to use Finnish or another language in accordance with the curriculum for both written and oral attainments (Education Regulations, Section 26).

Example: In a degree programme conducted in Finnish, the student always has the right to use Finnish in study attainments (such as learning assignments).

Part 4

The study material for courses is selected primarily on the basis of pedagogical consideration, taking into account the possibility to utilise the latest research data on a course. Regardless
of the language of instruction and completion of a course, material may also be offered in
other languages approved by the university. Decisions on study material and the language used
are made in connection with the approval of curricula, or in another process approved by the university related to the organisation of teaching.

Example: The language of instruction and completion is typically Finnish or English. Study material in German, for example, can be confirmed in the curriculum.

Part 5

At the discretion of the university, teaching can also be offered in language versions using, for example, recordings, subtitles or interpretation.

Part 6

As a rule, the thesis included in the Bachelor’s or Master’s degree is written in the language of the degree of the degree programme or the language specified in the curriculum. Decisions on the right to use another language in the thesis shall be made by the head responsible for education of the department/school/institute/unit. (Education Regulations, Section 26).

Academic Rector’s decision (pdf in Intra, requires registration)

Registration instructions for exchange students

These registration instructions are for exchange students starting their studies at UEF. If you are a new bachelor’s or master’s degree student, here you can find the registration instructions for new bachelor’s and master’s degree students.

The academic year at the University of Eastern Finland officially begins on 1 August and ends on 31 July. The autumn semester courses will begin from 1 September 2025 and the spring semester courses from 7 January 2026.

New exchange students must register as being present before they can start their studies. You can register either online or in person at the Student and Learning Services after arriving on campus.

On this page you can find information on the following subjects:

How to register online

To register online, fill out and submit the online registration form (opens in a new tab). If you choose to join the Student Union, attach the receipt for the Student Union membership fee to the form. You can find the payment instructions below.

OR

How to register in person

If you do not register online, you must register in person at the Student and Learning Services’ customer service once you are in Finland.

Present the following documents when you register:

  1. your registration form (docx) filled out and signed
  2. your ID (passport, for example)
  3. your receipt for the payment of the Student Union membership fee (a receipt issued by your bank, an ATM receipt or a print-out from your online bank), if you choose to join the Student Union. See the next chapter on Student Union membership.

Student Union membership

Student Union (ISYY) membership is voluntary for international exchange students. You can find information on the membership benefits for exchange students on the ISYY website (opens in a new tab).

If you want to join ISYY, you can pay the membership fee either

The Student Union membership fee is 73 € for the full academic year / 36 € for the autumn semester / 37 € for the spring semester.

  • You can pay the fee with cash or card at the Student Union offices. Note that the 50 € banknote is the largest banknote they accept.
  • Remember to present the payment receipt when you are registering.
  • Note that you are responsible for any transfer fees or service fees that your bank may charge!

Payment details:

Recipient: Student Union of the University of Eastern Finland
Recipient’s address: Yliopistonranta 15, FI-70211 Kuopio, Finland
Bank name: Osuuspankki/OP Bank/Pohjola Bank Pl
Bank address: Koskikatu 9, FI-80100 Joensuu, Finland
IBAN: FI37 5770 0520 2461 63
BIC/SWIFT: OKOYFIHH
Message: Student’s name and date of birth (dd/mm/yyyy)
Fee: 73 € (full academic year) / 36 € (autumn semester only) / 37 € (spring semester only)

Activating your UEF user account for the university’s information systems

All UEF students must have a UEF user account. The user account is needed to log in to the university’s electronic information systems, to use your UEF email account and to sign up for courses and exams electronically.

Here you can find the instructions for receiving a UEF username.

Here you can find further information on activating your UEF account (opens in a new tab).

NOTE! Your UEF account will only start working when:

  • you have registered as present
  • your study right has started
  • you have activated the account
  • you have been strongly identified and
  • you have registered as an MFA user.

If you have any questions regarding activating your account, please contact the Digital Services (opens in a new tab).

Finnish personal identity code

International students staying in Finland for longer than three months should obtain a Finnish personal identity code (henkilötunnus in Finnish). The code is the key to transfering data between the university and different services. You also need it for, e.g., opening a bank account, in the hospital and when you are in contact with different Finnish authorities.

Students from non-EU/ETA countries: When you are granted a residence permit or a residence card or your right of residence is registered by the Finnish Immigration Service, your personal information will in most cases automatically be registered in the Finnish Population Information System. You will also be issued a Finnish personal identity code (opens in a new tab)It is highly recommended you do it early!

If you were not issued a personal identity code together with your residence permit card, in order to get it later, you have to visit the local Digital and Population Data Services Agency offices (opens in a new tab) during the first three months of your stay. Ask to be registered in the Finnish Population Information System – this means that you are issued a personal identity code and your postal address in Joensuu/Kuopio is registered.

After receiving the identity code, it is very important that you inform the Student and Learning Services’ customer service (contact information at the bottom of the page) about it so that they can save it to student register Peppi:

  • You can visit our office and present the identity card or another document that displays the identity code.
  • If you are unable to visit our office in person, and wish to handle the matter via email, please contact the Student and Learning Services’ customer service and request instructions for sending the identity code in an encrypted email message. Wait for instructions before sending the identity code.

How to get a student card

There are several student card options you can use (Tuudo, Slice or Frank). Most students download a digital student card to their phones, but if you want, you can also order a plastic student card. For exchange students joining the student union is voluntary.

The Tuudo student card works for exchange students even without joining the student union. If you pay the student union membership fee and join the student union, you can also order a student card from Frank or Slice (opens in a new tab).

Before you receive your student card, you can get a meal discount at the campus restaurants with a certificate of study which you receive which you receive with the confirmation email once your registration is done.

Student and Learning Services’ customer service contact information

If you have any questions regarding registration, please do not hesitate to contact us.

Tuition fees and waivers

Your primary contact for matters related to tuition fees and scholarships is the programme coordinator, who will be happy to assist you with any additional questions.

Please note that exceptions may apply to special agreement programmes (e.g., Erasmus Mundus and Joint Degree Programmes).

Tuition fee payments

Students selected in 2025 intake, or later:

The annual tuition fee must be paid by August 31. The tuition fee can be paid in one or two instalments. If paying in two instalments (1st instalment for the autumn semester, 2nd instalment for the spring semester), both instalments must be paid by August 31.

If a student who is required to pay a tuition fee fails to pay the fee by the deadline, they must apply for having their study right reinstated. Additionally, the university is required to inform the Finnish Immigration Service (MIGRI) if a student does not start their studies or withdraws.

Tuition waivers

Students who are required to pay tuition fees and have been awarded a (partial) tuition waiver should note the following general rules:

  • Master’s Programmes: Tuition waivers are granted for up to two academic years (4 semesters).
  • Bachelor’s Programmes: Tuition waivers are granted for up to three academic years (6 semesters).

If students are unable to complete the studies required for their degree within the specified time frame — two academic years for Master’s students and three academic years for Bachelor’s students — they will no longer receive a tuition waiver.

Individual arrangements

From 1.8.2023 (Decision of the Academic Rector 16/2023 §).

When are you entitled to individual study arrangements?

Each student has the right to receive reasonable individual study arrangements based on health reasons. Individual study arrangements can be based on any health reason, such as dyslexia, sensory disability, mental health disorder or learning disability. Individual arrangements may also be granted when the harm caused by an injury or illness is temporary, for example, following an accident.

According to the study regulations, the teacher in charge of a course may grant an exception to the method of completion described in the curriculum in individual cases for a very compelling reason, such as short-term illnesses (e.g., influenza, norovirus, flu, Covid-19). The teacher may allow the student to use a dictionary as an individual arrangement related to language skills, for instance. In such cases the teacher may, under the study regulations, agree on arrangements directly with the student by e-mail without the faculty’s recommendation on the matter.

Not all life situations justify individual study arrangements. Individual arrangements are not granted in cases where the student lives elsewhere than in the campus town. In addition, individual arrangements are not granted due to the student’s working life tensions, nor for reasons arising from the care of loved ones.

As a rule, students are entitled to similar individual study arrangements in teaching/exams as they have been granted in the entrance examination. Since teaching differs pedagogically from student admissions and entrance examinations, a decision on individual arrangements in the entrance exam is not automatically valid for teaching later on. Therefore, students must reapply for individual study arrangements after the student selection.

Every student at the university has the right to apply for individual study arrangements. In addition to degree students, it is also possible for those pursuing open university studies to request individual arrangements.

The Decision of the Academic Rector (pdf) 5.6.2023

Practical Guide to Finland

Finland

Essentials of Finland

Campus cities

Joensuu

Kuopio

Basic Finnish Vocabulary

Credits and grades

Credits

The Finnish national credit allocation and accumulation system is equivalent to the European Credit Transfer and Accumulation System (ECTS). This means that credits (opintopiste) are the same as those in the ECTS. One year of full-time studies requires about 1600 hours of work and corresponds to 60 credits (30 credits per semester). Lectures, exercises, seminars, independent studies as well as examinations have been included in this estimate of required work load of a student.

Grades

Grading of courses at the University of Eastern Finland follows two basic practices: 1) Pass or Fail, or 2) applying a numerical scale with grading from 0-5 (maximum) for passed courses.

The performance (exams and assignments) of each student is compared to the goals of the course. If you want to discuss the principles of grading, please do so at the beginning of the course. Questions concerning credits should be directed to the contact person named in the course description or to the instructor of the course at the first meeting.

Grade
Definition
ECTS scale
5
Excellent
A
4
Very good
B
3
Good
C
2
Satisfactory
D
1
Sufficient
E
0
Fail
F
Pass No number grade given

Transcript of Academic Record

To learn more about transcript of records at the University of Eastern Finland and how to obtain your transcript of records or study certificate go to Kamu page on Transcript of records and study certificate (opens in the same tab).

Please note

Failed or other non-completed courses are not shown in the UEF transcript.

Degree students who have completed all the required courses, the thesis and the maturity test are required to fill out a certificate application form and return it to the faculty office. Further information about degree certificates and graduation (opens in a new tab) can be obtained from the faculties.

Registration after being absent for your first year

These instructions pertain to students who have received a Bachelor’s or Master’s degree study right and have registered as absent for their first year of study due to a statutory reason for absence, and are starting their studies, e.g., a year after receiving their study right.

Get to know the new students’ materials and take part in the orientation. You can find further information on the New Students’ orientation page.

Contact your programme coordinator and discuss your registration. If you are liable to pay tuition, you must pay the tuition fee before you can register as being present. Further information on the tuition fees and waivers.

Academic year and registration period

At the University of Eastern Finland, the academic year begins 1 August and ends 31 July. In accordance with the Universities Act (558/2009), students must register annually as being present or absent.

You must register within the registration period. The registration period begins 1 June and ends 15 September.

How to register

Register as being present or absent with the electronic registration form (link opens in a new tab). If you are unable to fill out the electronic registration form, please contact the Student and Learning Services’ customer service (contact information at the bottom of the page).

If you register as being present, you must pay the Student Union membership fee. You can find the payment instructions on the registration form. The Student Union membership fee for the entire academic year 2025–2026 is 73 €. For just the autumn semester the fee is 36 €, and for just the spring semester the fee is 37 €.

The Student and Learning Services’ customer service will let you know by email once your registration is complete.

Registration as being absent

You can also register as being absent. If you register as being absent, you do not pay the Student Union membership fee. You also cannot complete any studies or complete your degree during the academic year. Register as being absent within the registration period by contacting the Student and Learning Services’ customer service (contact information at the bottom of the page).

Healthcare fee for students in higher education

Bachelor’s and master’s students who register as being present must pay the healthcare fee for students in higher education to Kela annually.

Further information on registration

Here you can find more information on annual registration.

If you have any questions regarding registration, please contact the Student and Learning Services’ customer service:

Introduction to international studies

As a UEF degree student, you can go on student exchange, get a traineeship abroad, and/or internationalise yourself at your home campus.

University of Eastern Finland is involved in a number of international exchange programmes including hundreds of universities across the world. In addition, our university has signed co-operation agreements with dozens of universities across the world. More detailed information on student exchange programmes is available under the heading Exchange options and exchange destinations.

In addition to interesting courses, exchange students gain new experiences, friends, language skills, and confidence. Your studies will be recognised by your home university, so studies abroad do not normally postpone your graduation.

The Applying and Practical Arrangements section discusses matters related to, for example, applying for studies abroad, financing your studies, and the recognition of studies completed abroad. The section also contains the required forms and various useful checklists, so you should read it carefully when planning your studies abroad.

International traineeships offer students the chance to acquire useful contacts, gain work experience and language skills, and learn the customs and corporate culture of the destination country.

Tutoring international students is a fantastic way to internationalise yourself at UEF – to gain international experience without leaving your home university.

More information: International Mobility Services staff (international(a)uef.fi) and departmental coordinators of international matters.

The information has also been compiled into the downloadable PDF guide titled Student Exchange for the International UEF Degree Students.

Welcome to start your studies with us!

Sunflower on campus

Programme of the pre-arrival webinar 11 June
14.00-14.15 Arriving in Finland and at UEF,
Power Points (opens in a new tab), recording (opens in a new tab)
14.15-14.45 Accommodation in Joensuu by Elli,
Power Points (opens in a new tab), recording (opens in a new tab)
14.15-14.45 Accommodation in Kuopio by Kuopas,
Power Points (opens in a new tab), recording (opens in a new tab)
14.45-15.00 Break
15.00-15.30 Registration as a Student and UEF Username,
Power Points (opens in a new tab), recording (opens in a new tab)
15.30-16.00 Services of the Student Union,
Power Points (opens in a new tab), recording (opens in a new tab)

The orientation programme for the new students starting their studies with us in Autumn Semester 2025 will be organized at 12-17 (Finnish time) on 1-3 September, 2025. In addition to these general orientation session each programme/study field will offer their own orientation sessios.

We wish you warmly welcome to join our orientation programme!

The orientation offers you

  • essential information on studying and university life at UEF
  • tips on different practical matters
  • information on Finland and on the Finnish culture
  • a possibility to meet other students and UEF staff

The first two days of the orientation (1-2 Sept) will be online webinars and the 3 Sept will be face-to-face on campus. The orientation programme and the links to the webinars will be available here later.

Orientation Programme, September 2025

Please note that the changes in the orientation programme are possible.

In addition to these general webinars each programme offers their own introductory session for the students in that study field. They will inform their own students about it.

General Webinars

Mon 1 Sept
Online webinars
12.00-12.15 Welcome to UEF, Riikka Pellinen
12.15-13.30 Orientation Info and Introduction to Studying at UEF,
Päivi Haltilahti and Kirsi Konttinen

13.30-13.45 Break

13.45-14.30 Information Security, UEF Usernames and Digital Services, Tuomas Sällinen, Kaisa Soininen, and Kaisa Valtanen
14.30-14.45 Services of Oppari, Harri Kurki and Johanna Huttunen

14.45-15.00 Break

15.00-15.45 How to Use Peppi and Tuudo? Kaisu Kärkkäinen and Tellervo Hirvonen
15.45-16.30 The Student Union of the University of Eastern Finland,
Joona Rantala and Elina Pitkänen
16.30-17.00 Finnish Student Health Service, FSHS (YTHS), for degree seeking students in the Bachelor’s and Master’s Programmes, Riikka Nissinen and Minna Virranta

Tue 2 Sept
Online webinars

12.00-12.30 Welcome to UEF Library, Riitta Holopainen
12.30-13.15 Security and Safety, Juha Pulkkinen

13.15-13.30 Break

13.30-14.15 Official Matters, Päivi Haltilahti and Kirsi Konttinen
14.15-15.00 Cultural Adaptation, to be confirmed
15.00-15.15 Break
Two different sessions: one for the exchange students and the other for the degree seeking students.

Degree seeking students in the Bachelor’s and Master’s programmes
15.15-16.00 Talent Hub Eastern Finland, Hanna Reinikainen and Marko Pietilä
16.00-16.10 YUFE Opportunities for Degree Seeking Students, Gizem Yozgyur

In a separate meeting
Exchange students only
15.15-15.45 Requirements and Paperwork for Exchange, Päivi Haltilahti and Kirsi Konttinen

Wed 3 Sept
Separate programme on campuses

In Joensuu (room AU100, Aurora Building)

12.00-13.00 Lecture by Paul Fryer: Introduction to Finnish Society & Culture: an outsider’s view

13.00-13.30 JEIS, Joensuu Exchange Students and International Students

13.30-14.30 EXCHANGE STUDENTS only: Signing the exchange documents, Päivi Haltilahti

-15.00 Information Market for the new students (Carelia Building)

In Kuopio (room SN201, 2nd floor, Snellmania Building)

12.00-12.45 Getting to Know Each Other, Kirsi Konttinen
12.45-13.15 What to Do in Kuopio?, to be confirmed
13.15-13.45 ESN SAVO and the Activities for Students, representatives from ESN SAVO

13.45-14.15 EXCHANGE STUDENTS only: Signing the Exchange Documents, Kirsi Konttinen

-15.00 Information Market for the New Students (Snellmania Main Entrance Hall, 1st floor)

Thu 4 Sept
Separate programme on campuses by the Student Union

City Orienteering in Joensuu and in Kuopio
Student Blast in Joensuu
Love Zone in Kuopio

More information:
ISYY website (opens in a new tab)

How to start your studies?

  1. Make sure you keep in touch with your programme/academic coordinator and with your student tutor.
  2. Study the orientation material in our student website Kamu (opens in a new tab) .
  3. Complete the UEF Digistartti.
  4. Join the general orientation webinars.
  5. Join the orientation session of your own programme if offered.
  6. After registering as a student at UEF and activating your username, start signing up for courses and feel free to contact UEF staff members if you have any questions or concerns.

In order to complete the credit (1 ECTS) for the course Orientation for the New International Students, you should

Join the orientation sessions (both the general ones and the field-specific ones).

  1. Study the orientation material through the links on this website and in Kamu (opens in an new tab)
  2. Complete all the assignments in the Digistartti (opens in a new tab).
  3. Register for the course Orientation for International Students in Peppi 1 – 30 Sept, 2025 . The course code is 1131003-3010.

Please make sure to complete all of these in case you wish to earn the credit.
The deadline for completing the course requirements is 30 September, 2025.
The credits will be marked within 3 weeks from the deadline.

***

The Semester starts with the Orientation Programme

The orientation for the Autumn Semester starts at the beginning of September and the orientation for the Spring Semester starts usually on the first working day right after 6 January . The programmes will be published here about a month before the start of the orientation.

Other introductory courses

Other introductory courses (opens in a new tab) to studying at UEF:
University Study Skills (only for the degree seeking students), University Computing Skills, and Information Skills and Sources.
Language courses are offered by the Language Centre (opens in a new tab).

For the Master’s Degree Students at UEF

If you are studying for a Master’s Degree at UEF, your studies will start with the Orientation Programme at the beginning of September. However, the Master’s  programmes  of European Forestry, Forestry CBU and Transfor-M will start already earlier in August.

For the incoming Exchange Students at UEF

The Autumn Semester starts at the beginning of September and the Spring Semester on the first working day after Epiphany 6 Jan. The semesters start with the Orientation Programme. Usually the exchange students start their exchange period at UEF at the beginning of the semester but it is possible to start the exchange studies at another time, too, if the suitable courses are available. The students coming for a research project or  for a practical training can negotiate their schedule with their supervisor at UEF and with their home university.

For information on the Academic Calendar at UEF.

Welcoming Words from Our Rector

Choose English subtitles from the settings.