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Exceptions to Student and Learning Services’ customer service opening hours

Upcoming exceptions to opening hours

On Friday 20 May 2022, the Student and Learning Services’ customer service desk in Kuopio is closed. The email service and phone service are open as usual. The customer service desk in Joensuu is open normally.

Current opening hours

The Student and Learning Services’ customer service desk is open on Mondays, Wednesdays and Fridays from 10 am to 3 pm.

If you are unable to visit the customer service desk during these times, please contact us by email or phone, and we can set up a meeting for a different time.

Visiting address: Joensuu Aurora A, 1st floor; Kuopio Canthia, 2nd floor

Email address: opiskelu@uef.fi (Please note that there might be delays in responses during vacation times)

Phone number: +358 (0)29 445 8900

Phone service: Mon-Fri from 10 am to 3 pm UTC +2

New operating models on how to provide early support and act in consequence to inappropriate behavior at UEF

New operating models have been developed to help teachers and other staff members: one for early support when concerns arise about student’s behavior and another to identify and act in consequence to student’s inappropriate behavior. In addition, the previous operating model of inappropriate treatment and harassment in studies will be updated this year.

The new operating models are based on the Universities Act, according to which all university students have the right to a safe and pleasant learning environment. Appropriate behavior includes, among other things, valuing and taking other people into account, accepting diversity, appropriate language in speaking and writing, taking care of the common learning environment and compliance with common agreements and rules.

The operating model for early support is aimed at teachers and other staff members. Concerns about a student’s behavior and the need for help often arise in teaching, guidance and counselling. Raising the issue when concerns arise as well as other forms of early support are part of the measures in attempts to promote students’ well-being. The operating model provides practical tools for interaction between teachers and students, and there are examples on how to identify worrying, disruptive and threatening behavior, how to raise the issue with the student, and how to proceed. In addition, the processing of sensitive information, confidentiality as well as finding out about involuntary treatment have been included in the operating model.

The other operating model provides tools to act in situations where a student’s behavior is disruptive, violent or threatening, and how to act in consequence to such inappropriate behavior. Disruptive behavior includes, for example, inappropriate language in speaking and writing, participation in practical training or teaching while intoxicated, bullying in teaching, inappropriate behavior during a lecture or in a teaching group, or unauthorized recording of teaching and unauthorized redistribution of the recording.

A student who disrupts teaching, behaves violently of threateningly or endangers the life or health of another person, may be ordered to leave the premises where teaching is given or from an event organised by the university. Consequences of a student’s inappropriate behavior may include a ban from attending teaching for a maximum of three days, a written warning and temporary suspension from university or a restraining order, all depending on the severity of the violation.

These operating models will be presented to the university staff, units and university services at several events during 2022.

For more information, please contact:

Tuija Pasanen, Head of Student Services, University of Eastern Finland, tuija.pasanen@uef.fi
Jonna Kosonen, Legal Specialist, University of Eastern Finland, jonna.kosonen@uef.fi

Student exchange info sessions!

Info sessions Wed 11 May (Finnish) & Thu 12 May (English)!

International Mobility Services is hosting info sessions about (outgoing) student exchange. The first info session will be today, Wednesday 11 May, at 3-4 PM on Zoom. NB! This info session is in Finnish, but you are welcome to attend and ask questions in English as well.

We will also host another info session in English tomorrow on Thursday 12 May, at 3-4 PM on Zoom. We will go over some basics of student exchange, especially related to the ongoing May application period. You will find the link(s) to the session(s) on Kamu’s study abroad events page.

Both sessions start at 3 PM sharp, welcome along!

UEF info session on 19 May 2022 at 9–10.15

Welcome to a UEF info session on Thursday, 19 May 2022, starting at 9. In the info session, the new members of the UEF Board will introduce themselves, and other topics on the agenda include the university’s financial statement for 2021 as well as an outlook of the university’s activities and finances for the near future. In addition, the Academic Rector will talk about current issues in education.

The info session will be attended by the members of the UEF Board, Rector, Academic Rector, Director of Administration and Chief Financial Officer.

To join the info session, please go to: https://studentuef.sharepoint.com/sites/newscenter/SitePages/UEF-info-session-on-19-May-2022-at-9%E2%80%9310.15.aspx.

You can comment on things and ask questions during the info session on Yammer at https://www.yammer.com/uef.fi/#/threads/inGroup?type=in_group&feedId=102563782656.

The Yammer group can also be found at the bottom of the video viewing page.

Clarification on the introduction of a digital degree certificate: paper copies will be issued in the future as well

The university announced the introduction of a digital degree certificate on 26 April 2022 (previous news release). The change to a digital certificate has received a lot of feedback, based on which the paper degree certificate is still considered an important sign of graduation. For this reason, the decision will be updated and specified in such a way that paper certificates will continue to be issued upon request.

The visual appearance of the digital degree certificate corresponds to the current paper certificate. As of 01 August 2022, the digital degree certificate is the official version which can be obtained in paper form as well. A paper certificate is a copy of the official degree certificate. The university does not charge a fee for the paper degree certificate.

The university is also planning new, collective ways to celebrate students’ graduation each academic year. We respect academic traditions and wish to introduce new ways to celebrate graduation. The practices will be announced later.

Please find answers below to the questions and concerns raised in Yammer last week.

Will the digital degree certificate be useful for years to come? 

The university has received a reply from the system provider: the digital degree certificate is signed using the PAdES-LTA standard, which means in practice that the certificate can be verified for a long time even if the system of recognition of signatures changes. The LTA aims at the longest possible storage period for electronic signatures.

How is the security ensured in sending a digital degree certificate? 

The digital degree certificate is not sent to the graduate by e-mail, instead, the graduate receives an e-mail notification of when the certificate can be retrieved from Peppi. Upon request, the paper degree certificate will be posted as before.

Is there a chance that the data will be lost in the digital degree certificate? 

Graduation data is stored both in the university and national registers. The digital degree certificate is permanently retained in accordance with the university’s records management plan in the university diary. Should a student lose a certificate, s/he has the opportunity to ask the university for a new degree certificate. The digital storage format is in line with the national standard governing records management and archiving. The student has the chance to store the digital certificate in multiple places.

Is the digital degree certificate known around the world and can it be received everywhere?

There are different types of degree certificates and diplomas internationally, and this applies to both paper and digital certificates. The PDF file format is commonly known and used internationally. It is possible to send a paper copy in the future as well.

Can the English-language degree certificate include the words “official translation”?

The language used for instruction and degrees at the University of Eastern Finland is Finnish (Section 11 of the Universities Act 558/2009). The degree certificate is issued in the language specified in the Universities Act. The English-language degree certificate is a translation of the original Finnish-language certificate. The English translation is not a translation by an authorised translator (Act on Authorised Translators 1231/2007). For this reason, the concept ‘official translation’ is not used in this context.

Why and how has the decision been prepared?

The aim of the introduction of the digital degree certificate has been to improve and speed up the process, and to verify information from the student’s point of view. The digital transcripts of records and study certificates have been in use for years already and have received good feedback from our students. E-services have streamlined students’ everyday life, and e-services are widely accepted in official encounters also internationally. The digital degree certificate is a natural continuation of this development.

The preparation of the digital degree certificate has been a long-term process having been prepared at UEF University Services. The digital degree certificate was presented to the UEF Leadership Group on 16 March 2022, and the final decision to introduce a digital degree certificate was made by the UEF Leadership Group. The Student Union has been consulted as a representative of our students during the process. Based on the feedback, the consultation of students and academic staff should have been more extensive.

Student exchange application period and info sessions

The next application period for outgoing student exchange opens 1-31 May 2022!

During the May application period, degree students at the University of Eastern Finland may apply for student exchange in the spring semester 2023. Exchange programmes available for application in this application period are Erasmus+, Nordlys, and bilateral exchange.

Students may apply for a total of 1 or 2 exchange places/host institutions. Please carefully read through the programme-specific calls for applications, which contain information about application deadlines and which host institutions are available for applying. The application will be compiled in the SoleMOVE system.

If you are applying for two (2) host institutions, the host institutions do not have to be from the same exchange programme. If you are applying placements in two separate exchange programmes (for example Erasmus+ and bilateral exchange), please note:

  • Specify which host institution is your first priority in your motivation letter. You may only be selected as a candidate for one.
  • The maximum number of host institutions per applicant is two. If you are applying to two exchange programmes, you may only select one host institution per programme.
  • If you are applying to host institutions in two separate exchange programmes, you will need to make two applications. You may use the same attachments for both applications.

For more information about student exchange, please see Kamu Databank’s Study Abroad section.

Upcoming info sessions

International Mobility Services is hosting two Zoom info sessions about student exchange in May. There will be general information about student exchange, exchange programmes, and the application process. The info session is open for all students regardless of subject.

The first info session will be in Finnish on Wednesday 11 May at 3-4 PM (15-16). The second info session will be in English and on Thursday 12 May at 3-4 PM (15-16). Links to the info sessions will be on the page Study Abroad Events. Welcome online!

27.4.2022

Application period for the YUFE Student Journey continues until 26 May

Due to Easter Break and need for more time to submit applications, the application period for YUFE Student Journey continues until 26 May 2022.

The YUFE Student Journey offers you the opportunity to create your own learning path and broaden your European horizon. Virtual participation is also possible! 

Flexibility, diversity, inclusivity and self-directed learning paths are the fundamental values of the YUFE Student Journey. That is why the selection of courses and activities is extensive, offered in English or in the language of the local partner and the methods of delivery vary between physical, virtual or blended. 

Unlike a regular exchange, you have the opportunity to combine your academic endeavours with language courses, professional training and civic engagement. You will truly be a part of society, no matter where in Europe you are. 

Feel free to browse the YUFE catalogue on the YUFE Virtual Campus and find out what YUFE can offer within the YUFE Student Journey. 

YUFE offers: 

  • Academic courses in English 
  • Academic courses in the language of our partners (Spanish, Croatian, German, Dutch, Italian, Finnish, Polish and Greek) 
  • Language courses / Language tandems / Languages cafes 
  • Civic engagement activities (YUFE Help Desk / YUFE Community Volunteering Programme) 
  • Professional training activities (YUFE Challenge Teams / The YUFE Entrepreneurial Initiative including MOOCs, Talk Shows, Hackatons) 
  • YUFE Star System (Mobility Star / Language Star / Civic Star / Professional Star) 
  • YUFE Academy Lectures 
  • YUFE Induction Courses 

Application process 

The next YUFE Student Journey application round started on 4 April 2022. The application period is open until 26 May. We will allow a maximum of 40 students from each YUFE university to apply to become a YUFE student. 

Eligibility requirements:

  • Present degree student at UEF (Bachelor/Master/PhD) 
  • Bachelor´s degree students must have completed their first year. 
  • English skills at least B2 level 
  • Submit a language test result or complete a B2 level English course at UEF 
  • Proof is not required from students in UEF international degree programmes 

Students can apply by filling the application form on YUFE Student Portal. Applicants also add a motivation letter and proof of English language skills to their application and approve the co-creation agreement. 

When writing your motivation letter the following questions must be answered in a maximum of 150 words per question (about 450 words in total):  

  • What makes participation in YUFE important to you personally and what will you bring to YUFE?  
  • In which way do you think that the YUFE programme will alter your study experience? Provide some specific examples of changes that you expect to happen.  
  • What are your plans after graduating from your university and how can YUFE be instrumental in letting these plans come to fruition? 

The final decision will be communicated to students within 8 weeks at the latest. The application status is also visible on YUFE Virtual Campus in “Application Form” tab of “My Profile” page.  

For more information: yufe@uef.fi or frequently asked questions about YUFE.